Reservations Coordinator

Reservations Management

• Ensure knowledge of wholesalers' and OTAs contract agreements for each hotel property to successfully manage room accommodations reservations and amenities requests.
• Assist with Daily Revenue and Reservations checklist, including confirming online reservations and communicating with guests on OTAs.
• Manage reservations side tasks including but not limited to: Reservations Inbox, Owners Inbox, Vacation Rental Inboxes, Travel Partners, and Group Housing Inbox.
• Manually assign specific accommodations based on feature and/or location requests.
• Review no-shows from the previous night and make corrections as needed.

Billing & Payments

• Ensure all wholesalers' and OTA special billing, prepayments, and deposits accurately reflect in the guest folio prior to arrival/check-in time.
• Process all group deposits.

Auditing & Compliance

• Audit bookings within the booking engine, wholesalers, and travel partners for accuracy of information and enforce corresponding cancellation policies.
• Audit future Streamline Reservations for signed rental agreements, guest registrations, identity verification, payments, and overall requests.

Group Reservations & Events

• Keep updated files on all upcoming groups upon receipt of turnover.
• Ensure accuracy between the Delphi and SMS systems (room blocks, rates, cutoff dates).
• Detail each group profile and/or reservation with specific information (rate, rate code, deposits, location requests, package inclusions, contract concessions, etc.).
• Build rates and inclusive packages specific to each group (create routing profiles, deposit policies, cancellation policies, etc.).
• Input group rooming lists and facilitate all rooming list changes and billing changes upon receipt from the assigned Conference Services Coordinator.
• Cross-reference group resumes with system information and ensure accuracy.
• Provide reservation and pickup reports upon request.
• Attend all pre-planning and/or pre-conference meetings with clients and the Conference Services Coordinator.

General Support & Teamwork

• Promote and apply teamwork skills at all times.
• Assist with answering calls via Revinate when needed.
• Complete any other tasks/duties assigned.

• Position requires flexibility in scheduling including AM/PM shifts, weekends, and holidays
• Must have attention to detail, strong ability to multi-task, and time-management skills
• Maintenance lead experience of at least 3 years is required.
• Hospitality industry experience is a plus.
• Must have strong verbal and written communication skills
• Valid drivers license is required.
• Ability to lift, push, and pull up to 50lbs.