What are the responsibilities and job description for the Warranty Analyst - Ambulance position at REV Group Inc?

Additional Locations :

Requisition ID : 23545

Since 1968 Horton Emergency Vehicles has built the industry's most innovative ambulances for first responders risking their lives to save others. Horton designs, manufactures, and delivers the highest-quality, most tailor-made ambulances the market has to offer.

Horton Emergency Vehicles is part of the larger REV Group (NYSE : REVG), a leading manufacturer of specialty vehicles for the fire & emergency and recreation markets. REV Group's extensive vehicle line-up includes models such as ambulances, fire trucks, terminal trucks, RV's and much more. Our 6,500 employees continuously demonstrate their commitment to building innovative and reliable vehicles that our customers can depend on whether for a family trip across the U.S. or when responding to an emergency. Rev Group is a veteran friendly employer and hires over 200 veterans and or those transferring out of the military each year.

Warranty Analyst - Ambulance

Provides support for two functions, reviews and enters incoming vehicle warranty report data onto vehicle history Excel spread sheet record, processes returned warranty parts for warranty coverage through vendors, reports to warranty Manager

Responsibilities :

Review incoming warranty claim forms for completeness and enter vehicle information
Check incoming warranty claim data for billing accuracy and vehicle registration
Works closely with cross-functional teams to verify accuracy of warranty charges
Translates technical vehicle service related data, codes information, and enters onto vehicle history Excel spread sheet in subcategories
Processes defective warranty return parts for return to vendor for labor credit and replacement of defective parts
Contact vendors when necessary to arrange RMAs for labor credit and defective parts return
Help maintain log for return parts
Processes shipping of warranty replacement parts to Dealers and repair facilities and ensures delivery of parts in a timely manner
Works with stockroom and parts sales to transfer parts as needed

The above list of responsibilities is not exhaustive, and you may be required to undertake other responsibilities and / or training as requested by your line manager

Requirements (education, experience, travel, physical, work environment) :

Proficient in MS Office Outlook, Word, experience with Excel spreadsheet formulas and report generation.

Mechanical aptitude necessary to correctly code and organize technical data portion of Excel spread sheet

Strong organizational skills with the ability to multi-task in an ever-changing and demanding environment.

Ability to communicate and interact with others

Data entry skills (important)

Attention to Detail / Accuracy

Ability to work independently, with minimal or no supervision

Good interpersonal skills

Good verbal and written communication skills.

Associate degree in Technology or 2 years of relevant experience in a manufacturing / parts sales environment (preferred), or an equivalent combination of education and experience.

Physical Demands :

While performing the duties of this position, the employee is required to stand, walk, sit, use hands to finger or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, talk or hear, taste or smell. The employee must occasionally lift and / or move up to 40 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

While performing the duties of this job, the employee is exposed to an indoor climate-controlled area. The noise level is usually moderate. In the plant, eye and hearing protection is mandatory, dust mask and safety toe shoes may be required in identified areas. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Will be required to wear Personal Protective Equipment to include safety glasses and haring protection (earplugs) when walking in the plant.

REV Group is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation, or any other basis prohibited by law. REV Group also undertakes affirmative action to assure equal employment opportunities for minorities and women, for persons with disabilities, and for protected veterans.

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Warranty Analyst - Ambulance

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