Office Coordinator/Sales Support Representative II

POSITION TYPE: Full-time/Monday – Friday

POSITION OVERVIEW:

As an Office Coordinator / Sales Support Representative II, you will partner with the Director of Operations to ensure the overall health and development of the local business unit being responsible for the administrative day-to-day tasks. You will have face-to-face interactions with our will-call customers. You will respond to customer inquiries, ensure accurate order entries, provide non-technical problem resolution. You will coordinate communication on active and back-orders, ensure we meet customer expectations. Provide exceptional customer assistance by working collaboratively with the sales, purchasing, shipping, and accounting teams to proactively resolve sales related customer issues in a timely manner.

KEY RESPONSIBILITIES:

Office Coordinator:

• Operations: Oversight of daily branch operations, including opening and closing procedures, security protocols, and maintaining a positive work environment.
• Financial Performance: Monitoring branch financials, analyzing performance metrics, managing budgets, and identifying areas for cost optimization. Prepare/assist deposits for bank run.
• Staffing: Recommend and support the hiring, training, and developing branch employees, assigning tasks, conducting performance evaluations, and addressing employee concerns.
• Customer Service: Ensuring high-quality customer service supporting assigned Sales Reps in building customer relationships, and promoting customer retention.
• Compliance: Adhering to all regulatory requirements, maintaining proper documentation, and ensuring compliance with company policies.
• Reporting and Analysis: Preparing regular reports on branch performance, including sales data, customer feedback, and employee metrics.

Sales Support Representative II:

• Ensure timely and accurate order entry to achieve on-time delivery for stocked and non-stock items
• Receives customer’s requests by telephone or email, analyzes requests, provides information requested or determines who can provide the information, and routes the request to that proper person.
• Respond to inquiries received through phone, email, chat, and/or written correspondence from customers and Team Members
• Traces status of orders through each department
• Utilize internal communication methods to effectively communicate across all functions
• Alert the sales and the procurement team when adverse stocking levels occur
• Daily review of the open orders to resolve issues and update the customer
• Track backorders daily, review with cross functional teams for resolution, and notify the customer
• Oversee new customer and new item set-up following internal processes
• Add/update customer information into the system including modes of payment.
• Coordinate solution options and activities for the customer and sales team member to ensure customer satisfaction
• Prepares and forwards preliminary paperwork to returns and replacements on problem orders.
• Additional duties as assigned
• Maintain accurate customer pricing in the ERP system; provide basic price quotes while adhering to target margin guidelines, collaborating with Sales Reps and Sales Managers.

EDUCATION/EXPERIENCE/EXPECTATIONS:

• 3 years related experience and/or training in a non-retail customer service environment
• Basic understanding of warehouse operations
• Familiar with standard concepts, practices and procedures related to customer service
• High school diploma, G.E.D. or equivalent
• Proficient in MS Office, including Word and Excel
• Ability to learn internal database and software systems
• Experience with order entry in an ERP system, Syspro experience is a plus.
• Excellent verbal and written communication skills.
• Must be able to pass a pre-employment physical and drug screening.

ADDITIONAL PREFFERED SKILLS AND QUALIFICATIONS:

• Bilingual – Spanish
• ERP: Syspro
• SharePoint, Outlook, and Teams experience
• Associate’s degree in a business-related field

OUR COMPANY
Revchem Composites has been in business since 1975, we are privately held company, driven by our core values, Revchem has helped customers improve their processes as well as grow their businesses. We do what it takes to help keep businesses profitable and relevant in today’s ever changing environment. Revchem Composites offers an extensive selection of materials, supplies and equipment to the composites industry. Our large inventory, technical expertise, on-site support, personalized customer service and fast, flexible delivery makes us a valuable partner to the composites industry. Our customers are in the Surfing, Motorsports, Aerospace, Automotive, Movie industries, and more.

OUR CULTURE

At Revchem Composites we are driven by our CORE Values: Customer Focused, Ownership & Reliability. Working together as a team is at the center of our CORE Values. These values guide us in everything we do and push us further in our growth both as a company and as individuals, cultivating an environment where employees are inspired and empowered as we build and thrive together.

Our Benefits Package

Core Competencies:

• Commitment: Strives to exceed expectations of all customers.
• Interactive Communicator: Sustains an atmosphere of open, honest communication that allows for a free exchange of ideas with all employees.
• Collaborative Decision Maker: Is collaborative and confident when making decisions, always considering the immediate and long-term impact on company and customer.
• Active Dedication: Is passionate about the culture and takes ownership of decisions and actions. Self-aware and takes initiative to improve work area.
• Team Player: Works well with others in a fast-paced and diverse environment. Supports management goals through personal commitment and dedication.
• Strategic Achiever: Focused and dedicated to pursuing excellence. Consistently adapts processes and procedures to achieve the best results.
• Ethics and Values: Models our culture and core values of Customer-Focus, Ownership, and Reliability every day.

WORK ENVIRONMENT:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Lifting up to 20lbs. Constant bending, sitting, stooping, reaching, typing and other office related work. This role also works routinely in the store/warehouse area. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Pay