What are the responsibilities and job description for the Electrical and Lighting Product Consultant position at Revco Lighting & Electrical Supply, Inc.?
Responsibilities
- Provide expert guidance on lighting fixtures, energy efficiency, and smart lighting solutions.
- Seek prospective business opportunities with new and existing customers.
- Strengthen existing customer relationships and identify potential for account growth.
- Resolve customer inquiries and complaints, offering tailored solutions that meet their lighting needs.
- Maintain a strong knowledge of lighting fixtures, bulbs, smart lighting, and energy-efficient solutions.
- Coordinate customer returns and exchanges and complete proper documentation according to company policies.
- Attend supplier/manufacturer training sessions, trade shows, and networking events occasionally outside regular business hours.
- FOLLOW UP ON ALL QUOTATIONS, EXISTING ORDERS, MANAGE CALLING QUEUES, AND MAINTAIN BID FOLLOW-UP QUEUES TO ENSURE CUSTOMER SATISFACTION.
- Provide the Lighting Manager with daily updates on customer interactions, inquiries, and sales activities.
- Perform other related duties as needed to support business growth and customer satisfaction.
