What are the responsibilities and job description for the Hospital Customer Service Representative position at REVCO SOLUTIONS INC?
Job Description
Job Description
Description :
- In-office for DeWitt, MI, Durham, NC, and Omaha, NE locations
APPLY TODAY!!!! FULL TIME HOSPITAL CUSTOMER SERVICE REPRESENTATIVE
OUR COMPANY : Revco Solutions Inc. is an Accounts Receivable Management Corporation with a dynamic team environment in which you will enjoy comprehensive benefits and competitive pay.
REVCO OFFERS :
Position Description : The Hospital Customer Service Representative is the first point of contact for patients reaching out electronically and is responsible for handling inquiries, providing information, and ensuring a smooth and efficient communication process. This role requires a blend of customer service skills and technical proficiency to manage electronic communications effectively.
Key Responsibilities :
Electronic Communication Management :
Respond to patient inquiries received via hospital website
Ensure timely and accurate handling to all electronic communications.
Patient Support :
Assist patients in resolving any concerns or questions related to hospital services.
Maintain a compassionate and professional demeanor in all patient interactions.
Record Keeping :
Document all electronic interactions in the hospital’s CRM system or relevant databases.
Maintain patient confidentiality in accordance with HIPAA regulations.
Office Locations : Dewitt, MI ; Durham, NC; Omaha, NE
HOURS : 8 : 00am-5 : 00pm
Requirements :
