What are the responsibilities and job description for the Medical Collections Manager position at Revco Solutions Inc.?
APPLY TODAY!!!! Full Time Extended Business Office Manager *on-site*
Our Company: Revco Solutions provides best-in-class Revenue Cycle management to Hospital and Physician Service clients.
Position Description: The Extended Business Office Manager is responsible for organizing, directing, assessing staff work and providing feedback to maximize employee engagement and performance. The supervisor must have great communication skills, be able to lead, motivate, organize, reliable, and be results oriented.
Duties and Responsibilities:
- Assist in the formulation of targets for individuals and teams
- Assist with hiring and onboarding new employees
- Answer questions from staff and provide guidance and feedback
- Assist and/or take over escalated calls as needed
- Assist with optimizing procedures
- Work with staff to achieve call center metrics
- Ensure adherence to policies for attendance
- Keep leadership informed on issues and problems
- Develop strong, trusting relationships with each team member
- Recognize and celebrate strong individual and team performance
- Motivate employees to achieve individual and corporate goals
- Provide feedback about what is and isn’t working with the current engagement strategy
- Provide solutions to improve the employee experience
- Seek out development opportunities and learning experiences to facilitate personal growth
- Hold others accountable for employee engagement
- Support agents and team leads and supply them with useful tools and resources
- Comply with all requirements associated with data security and confidentiality
- Represent the agency in a professional and ethical way consistent with the mission and management policy of the agency
- Provide and promote a positive work environment
- Assist department with account issues that fall outside of the scope of a basic collection call
- Communicate change within the department to the department and other appropriate areas
- Other duties as assigned
- Assist with training new collectors are required
- Works with EBO Team Leads in developing their supervisory skills
Qualifications:
- High School Diploma or Equivalent
- Strong Sense of Customer Service
- Ability to actively listen and speak clearly
- Basic Computer Skills
- Proficient with Microsoft Word and Microsoft Outlook
What We Offer:
- Insurance/401k
- PTO/Paid holidays
- Referral bonuses
Job Type: Full-time
Pay: $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Experience:
- Medical collection: 2 years (Required)
- Supervising: 2 years (Required)
Work Location: In person