What are the responsibilities and job description for the Depot Management (Field service) position at Reveille Technologies?
Depot Mgmt
Client Expectation
Config Center tech will oversee hardware and software configurations, device replacements, and collaborate with other IT professionals to execute small to large scale hardware deployment projects. This position will require some technical skill and background for day-to-day functions of the role. Typical examples include:
Imaging/reimaging, setting up workstations/laptops, barcoding, and asset management Troubleshooting and break/fix for laptops/desktops and coordinate hardware warranty repair Break/fix repair of hardware
In addition to device management listed above, the ability to effectively communicate written and verbally is important to the success of this role. Execution of project-based work and ability to prioritize work based off guidelines will ensure that the needs of our customers are met. Typical examples include:
Project tracking, customer interactions (written & verbal), and ServiceNOW updates
Shipping and receiving of hardware Interaction with shipping/receiving departments and guidelines
This role will also be responsible for asset management to ensure effective tracking of assets within the United States. Typical examples include:
ServiceNOW updates as devices move from primary location Inventory Audits on monthly basis
Barcode and assign asset
Working skills & experienced in Depot Mgmt/Config Center, doing Life Cycle Mgmt of laptops, desktops, AV devices, smart devices, etc
DWP skills (O365, Intune, Asset Management, Config Mgmt, SCCM, etc) Working knowledge on Service Now, SCCM tools include Microsoft products
Good communication
Right Attitude to work hard from office and work with customer directly
Job Type: Contract
Pay: $26.13 - $27.42 per hour
Benefits:
- Health insurance
Schedule:
- 8 hour shift
Work Location: In person
Salary : $26 - $27
