MS SQL Server

Position: MS SQL Server, Splunk

Location: Charlotte, NC

Duration: Full Time

Job Description

Must have skills:

• MS SQL Server. Splunk Extensive expertise in Nexidia Discovery/Ingestion processes and Interaction flows.
• Experience in Nice Voice Recording devices and solutions.
• MS SQL with hands on experience on Stored Procedures and ETL.
• 5 or more years of experience in a Production Support environment or Incident Management.

Good to have skills:

• Call recorder configuration, especially NICE Engage.
• Excellent verbal and written communication skills.
• Ability to lead and manage a production triage call.
• Experience in a Production Support environment.
• Experience with Splunk other monitoring tools.
• Problem Solving Analytical skills.

Key responsibilities:

• Individual software professional will get an opportunity to work with Contact Center Voice recordings technology Production Support team on various technologies like NICE Engage, Nexidia and tools like Splunk, Dynatrace.
• The primary responsibility is to ensure application stability and availability, incident management, Release support and to drive continuous process improvements.
• The ideal candidate must be highly self-motivated, proactive, attention to detail, good mentor leader with strong communication management skills to interact with partners and Other Prod Support teams like L1, L2, Application and Business stakeholders as required.
• Ability to think of process improvements to improve platform stability and resiliency.

Job Type: Full-time

Pay: $103,528.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• MS SQL Server: 3 years (Required)
• Splunk: 1 year (Required)

Ability to Commute:

• Charlotte, NC 28202 (Required)

Ability to Relocate:

• Charlotte, NC 28202: Relocate before starting work (Required)

Work Location: In person

Salary : $103,528 - $120,000