What are the responsibilities and job description for the ServiceNow Architect (6 Months Contract to Hire Position) position at Reveille Technologies?
Job Details
Role Overview:
The ServiceNow Solution Architect will design the overall architecture and ensure alignment with the customer s business processes and technical requirements. This role includes governance and technical oversight of the implementation.
Responsibilities:
- Understand business needs, define ITSM processes (Incident, Problem, Change, etc.), and map them to ServiceNow capabilities.
- Create and own the ServiceNow architecture design.
- Provide guidance on best practices, scalability, and extensibility.
- Collaborate with stakeholders to ensure technical alignment.
- Evaluate integration requirements with third-party tools (Active Directory, monitoring tools, etc.).
- Validate customizations and workflows for compliance with customer requirements.
- Support in licensing and platform procurement discussions.
Skills Required:
- 15 years in ITSM implementation and architecture.
- Deep knowledge of ServiceNow modules (ITSM, CMDB, Discovery, etc.).
- Expertise in ServiceNow integrations using APIs, MID servers, etc.
- Certifications: ServiceNow Certified Master Architect (preferred) or ServiceNow Certified Implementation Specialist (CIS).
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