Lead Concierge - Full Time

Description

Lead Concierge – Revel Communities

“REVEL” IN YOUR CAREER 

We are seeking a highly motivated and experienced Lead Concierge to join our team. As the Lead Concierge, you will be responsible for overseeing and coordinating all concierge services to ensure exceptional customer satisfaction. You will lead a team of concierge staff, manage daily operations, and uphold high standards of professionalism and hospitality.

We are certain our passion for creating best-in-class senior living communities, resident experiences and team culture will inspire you and pave the way for an exciting career. The team is a friendly, dedicated, and passionate group working hard together toward shared goals! Click this link to see why our team members love working at Revel! https://youtu.be/861_zpjXPi4

What you’ll be doing:

• Team Leadership: Assist in supervising, scheduling, and mentoring a team of concierge staff; providing guidance and support to ensure they deliver outstanding customer service.
• Operations Management: Coordinate daily concierge activities, including resident inquiries, reservations, and special requests, ensuring smooth operations and timely responses.
• Customer Service Excellence: Maintain a welcoming and helpful demeanor, addressing residents’ needs promptly and professionally to exceed their expectations.
• Training and Development: Conduct training sessions for concierge staff, focusing on customer service skills, product knowledge, and company policies.
• Collaboration: Work closely with other departments, such as the Resident Experience Director, housekeeping, and maintenance, to coordinate services and enhance guest experiences.
• Problem Resolution: Handle resident complaints and resolve issues effectively, demonstrating a proactive approach to ensuring resident satisfaction.
• Reporting: Prepare reports on concierge activities, resident feedback, and performance metrics, providing insights for continuous improvement.
• Quality Assurance: Conduct regular audits and inspections to maintain high standards of cleanliness, organization, and professionalism in the concierge area.
• Vendor Management: Establish and maintain relationships with vendors and service providers to secure competitive pricing and quality services for residents.
• Inventory Control: Assist in monitoring expenditures related to concierge services, ensuring cost-effective operations.

Requirements

Your background:

• Previous experience in a concierge or guest services role, with at least 2 years in a supervisory or leadership position preferred.
• Exceptional customer service (think “white glove”) experience within hospitality, senior living and/or related industry preferred. 
• Strong interpersonal and communication skills, with a customer-centric approach and the ability to interact effectively with residents, guests, and team members.
• Excellent organizational and multitasking abilities, with a keen attention to detail and the capacity to prioritize tasks in a fast-paced environment.
• You excel in an environment where you have variety in your day-to-day activities.
• Knowledge of hospitality software systems (e.g., property management systems, reservation platforms) and proficiency in Microsoft Office suite.
• Flexibility to work varying shifts, including evenings, weekends, and holidays, based on operational needs.
• Ability to make independent decisions when circumstances warrant such action and to remain calm during emergency situations.
• A degree or certification in hospitality management or a related field is preferred but not required. 

WHY REVEL?

At Revel Communities, perks mean much more than team activities. We support our team member’s growth and desire to live well-rounded lives; we offer opportunities for professional development. Revel Communities are also committed to our local neighborhoods; we partner with impactful nonprofits and volunteer regularly. 

We offer a competitive total rewards package which includes:

• Generous compensation packages
• Medical, dental and vision benefits
• 401k plus match
• On-Demand pay
• Vacation and sick time
• Complimentary meals & guest suite privileges
• And more…

We celebrate diversity and welcome all qualified applicants regardless of race, religion, sex, age, national origin, sexual orientation, disability, veteran status, or genetic information. We are committed to maintaining a welcoming and equitable environment. To request reasonable accommodation to participate in the job application or interview process, contact Deb Weaver, Talent Acquisition Manager, 406.321.0018, dweaver@awolff.com.

COMPANY OVERVIEW

The Wolff Resident Experience Company is committed to providing residents an extraordinary life experience at our senior living communities. As part of The Wolff Company, we draw on more than 70 years of real estate experience combined with deep expertise in hospitality, consumer experience and various aspects of residential living to support our residents’ well-being, foster genuine connections and celebrate their independence.

Our team uses a fresh perspective to challenge traditional approaches, drive innovation and deliver against extremely high standards to create transformative experiences for our residents and team members. We strive to ensure residents at our Revel Communities live happier, longer and healthier lives. Similarly, we are dedicated to creating a career experience that enriches the lives of our team members. 

We celebrate diversity and welcome all qualified applicants regardless of race, religion, sex, age, national origin, sexual orientation, disability, veteran status, or genetic information. We are committed to maintaining a welcoming and equitable environment.

Salary : $19