Resident Experience Director

Description

We are certain our passion for creating best-in-class senior living communities, resident experiences and team culture will inspire you and pave the way for an exciting career. The team is a friendly, dedicated, and passionate group working hard together toward shared goals! Click this link to hear why our team members love working at Revel. https://youtu.be/861_zpjXPi4 

ABOUT THE ROLE 

The Resident Experience Director is responsible for delivering best-in-class hospitality while empowering our team to consistently provide exceptional experiences and service. 

Essential Job Duties: 

• Promote a healthy, active lifestyle for residents and ensure programming that meets the  interests and well-being of each resident by building an overarching strategy focused  on resident experience and hospitality. 

• Encourage active participation by residents, family, and team by developing an  engaging schedule of events and experiences that match the interests of our residents. 

• Maintains the Revel Brand and service quality standards by conducting routine community inspections and taking appropriate action. 

• Lead the Resident Experience Department in accordance with all community policies  and procedures; hire, train, supervise and manage the work performance of the team.

• Leads “Welcome Home Program”, focusing on resident engagement, onboarding, and  retention. Ensures each functional leader fulfills a series of activities aimed at engaging  with new residents. 

• Partners with other departments and vendors to garner resources and support needed  to execute the overall strategy. 

• Collaborates with the Sales and Marketing Team by providing information and support  that helps highlight the community. 

• Directs and manages the work of others either directly or indirectly; serves as “Manager  on Duty” at times in the absence of the Executive Director. 

• Oversees and evaluates transportation process to ensure efficiency and resident satisfaction. • Create and maintain social media content in collaboration with the Corporate Marketing Team. 

• Manage the department within the budgetary guidelines, track inventory, order supplies, and manage expenses. • Perform other duties and tasks as assigned or required. 

Requirements

Your background:

• 3 years program/curriculum development experience within hospitality, education, senior living and/or  related industry preferred. You thrive in an environment where you are active and engaging with others. 
• 1 year supervisory/leadership experience. •High School diploma or equivalent required; Associate’s or Bachelor’s Degree in Recreation, Recreation  Therapy, Hotel and Restaurant Management, Health Service/Promotion, Education, Gerontology or  Kinesiology preferred. 
• Experience interacting with guests/residents, team members and the general public in a courteous and  professional manner.
• Proficiency with computers, mobile devices, and other office equipment. Comfortable with MS Office Suite  of products. •Ability to make independent decisions, stay professional, and remain calm in all situations. 
• Reasoning skills that include the ability to understand issues and process information for giving and  receiving feedback and instructions. Proficiency communicating in English. 
• Ability to adjust to varying work settings, including office, community common areas, and outdoor  venues. This may include periods of extended time sitting, standing, walking, bending, etc. 
• Ability to lift and carry objects of varying shapes and sizes up to 25 pounds to help support the  execution of planned events.
• Ability to work a flexible schedule that may include evenings and/or weekends.  

WHY REVEL?

At Revel Communities, perks mean much more than team activities. We support our team member’s growth and desire to live well-rounded lives; we offer opportunities for professional development. Revel Communities are also committed to our local neighborhoods; we partner with impactful nonprofits and volunteer regularly.

We offer a competitive total rewards package, to full-time team members, including:

• Generous compensation packages
• Medical, dental and vision benefits
• 401k plus match
• Pay on Demand
• Vacation and sick time
• Complimentary meals & guest suite privileges
• Resident Experience Annual Bonus opportunity

We celebrate diversity and welcome all qualified applicants regardless of race, religion, sex, age, national origin, sexual orientation, disability, veteran status, or genetic information. We are committed to maintaining a welcoming and equitable environment. To request reasonable accommodation to participate in the job application or interview process, contact Deb Weaver, Talent Acquisition Manager, 406.321.0018, dweaver@awolff.com.

COMPANY OVERVIEW

The Wolff Resident Experience Company is committed to providing residents an extraordinary life experience at our senior living communities. As part of The Wolff Company, we draw on more than 70 years of real estate experience combined with deep expertise in hospitality, consumer experience and various aspects of residential living to support our residents’ well-being, foster genuine connections and celebrate their independence.

Our team uses a fresh perspective to challenge traditional approaches, drive innovation and deliver against extremely high standards to create transformative experiences for our residents and team members. We strive to ensure residents at our Revel Communities live happier, longer and healthier lives. Similarly, we are dedicated to creating a career experience that enriches the lives of our team members.

Salary : $65,000 - $70,000