What are the responsibilities and job description for the Video Conferencing Engineer position at Revel IT?
We are seeking an experienced Video Conferencing Engineer to join our client's team to deploy modern VC equipment in hundreds of rooms across the service territory. The candidate we are seeking has experience with design, engineering, coordinating with installers and troubleshooting systems. This resource will be the only layer of technical support and is responsible for user education and support - this will include supporting/interfacing with individuals at all levels of the company.
- We are seeking a candidate in the greater Columbus, OH area and need someone who can work in a hybrid situation. We expect approximately 50% in office work to support installations and troubleshooting - in office time does not follow a set-schedule and will be as-needed at office locations in the greater Columbus area.
- Contractor travel would be local within the Columbus, OH area
- Potential for occasional after-hours work if an installation goes past normal business hours, but not expected to be a frequent occurrence and worker would typically take hours off later in the week to offset.
- No OT expected, but could be possible occasionally if needed and pre-approved by manager.
Essential Job Functions & Tasks:
- This role will be a KEY resource
- Perform infrastructure project assignments.
- Plan, research, evaluate and design infrastructure solutions.
- Provide a high level of technical support and analysis, operation, administration, and troubleshooting activities.
- Adhere to client's approval processes as part of change management, incident management and trouble response scenarios.
- Prepare cost estimates, justifications, application requirements, alternative solutions, and technical recommendations.
- Prepare technical documentation including procedures, manuals, and reports.
- Review and adhere to budgeting and approval processes while assisting with annual and project planning.
- May provide training and mentoring, as well as work direction, to others on the team.
- Adhere to policies, procedures, standards, codes and regulations relevant to assignments.
Basic Qualifications:
- 4 years of video conf software engineering experience with modern tools
- Software experience in MS Teams & Zoom
- Physical hardware experience with Modern Video Conference Room equipment
- Network and Security protocols and configurations
- Candidate must highlight specific examples of engineering/design, implementation, user education/support, technical troubleshooting support with the 3 Technology areas listed above as they relate to Video conferencing
- Excellent Written and Verbal Skills
- Education: Bachelor's degree in computer science, engineering, or related technical field is required.
- Experience: 7 years of relevant work experience is required. An equivalent combination of education and related experience may be considered.
- Demonstrate thorough knowledge of client infrastructure, environment, components, and facilities to enable more efficient and comprehensive responses to projects and problems.
- Exhibit and apply proficiency in analysis, design, problem solving, troubleshooting, resolution, communication, and customer service skills.
- Must be a self-starter and highly motivated
