Veterinary Customer Service Specialist

Job description

The Customer Service Specialist is the point of contact for Revel Vet’s Pet Parents and their pets. As the “first smile” people see (and hear), we count on you to be sure every person who visits understands what an amazing job we think they’re doing - and what an amazing job we think we’re doing.

Everyone in this place, everyone who supports it, everyone who trusts us for care - is the best human ever. Of course, that’s true for you too.

About the job:

· Greeting all pet parents with a smile and friendly tone

· Answering multiple phone lines and following up with clients

· Checking patients in and invoicing their visit

· Scheduling appointments

· Forward scheduling

· Credit card and cash transactions

· Identify and assess customers’ needs to achieve satisfaction

· Recording messages for doctors and staff

· Updating patient charts and requesting previous records

· Handling ingoing and outgoing email

· Retrieve prescriptions

· Assist with pet supply purchases such as food and grooming items

· Maintain the cleanliness of the waiting room and restrooms

· Build sustainable relationships and trust with customers through open and interactive communication

· Provide accurate and complete information by using the right methods and tools for success

· Go the extra mile to engage customers

About you:

The perfect candidate will have the following attributes:

• · Minimum 2 year experience working in the veterinary field

· Loves helping people and pets love their lives together

· Empathic, service-oriented communication style

· Energetic and positive-minded

· Holds oneself accountable

· Self-starter and problem solver

· Best effort mentality

· Team oriented

· Client focused

· Tech savvy, organized

· Able to multitask

· Willing to learn and grow with a company

· Must be a minimum of 18 years of age

-Must be willing to follow the core values of Revel Vet

Job Type: Part-time/Full-time

Salary: $16.00 - $20.00 per hour DOE

Benefits for full-time employees:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance
• 401K
• CE opportunities

Schedule:

• 8-10 hour shifts

Qualifications:

• High School Diploma or equivalent required.
• 1-2 years of veterinary field experience required.
• Ability to communicate effectively with customers at all levels of the organization including management, employees and customers.
• Must be able to pass drug test

Revel Vet is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.'

Experience:

• Veterinary: 2 year Required

Work Location: In person

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Uniform allowance
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Weekends as needed

Experience:

• Veterinary: 2 years (Required)

Work Location: In person

Salary : $16 - $20