What are the responsibilities and job description for the REVELxp - Associate Hospitality Manager, Georgia Tech position at Revel XP LLC?
Description
REVELxp is the national market leading company in game day experiences and hospitality.
Our team, with beginnings in ISP Sports and 35 years of leadership in the sports & entertainment industry at the helm, has worked hard to build the fastest growing company in the game day experience space in America. We are growing at a rapid pace and are looking for goal-oriented, high-energy individuals to join our team!
REVELxp is on a mission to revolutionize the sports and entertainment industry. Our team works with more than 100 major teams and sporting events, hosting millions of fans, and participating in thousands of events annually.
We created REVELxp to reimagine and redefine game day with memory-making experiences that ignite fan passion, drive attendance, and build loyalty for sports and entertainment brands across the world. This is why jobs here at REVELxp offer countless ways to create memorable experiences - from hospitality to operations to revenue generation. Our fast-paced, fun environment is what helps us create true partnerships with the professional sports properties we work alongside. The REVELxp team seeks to grow with innovative self-starters who want to be a part of reshaping fan experiences across the nation.
Position Summary:
The Associate Hospitality Manager reports to the Hospitality Manager or Senior Hospitality Manager in premium seating management operations for a fast-paced sports experience company. The ideal team member exemplifies a Servant leadership style of working with others and shows a passion for customer care and company offerings. A love of college sports is a big plus!
Key Responsibilities: Duties may be added or changed at any time based on business needs, without requiring additional compensation or benefits.
- Responsible for recruiting, hiring, and training interns and game day/event staff.
- Administer payroll processes for game day staff, including any necessary background checks, e-verification, direct deposit functions, hours documentation, etc.
- Fulfill assigned sport-specific roles and duties for premium seating areas at events during multiple sports seasons.
- Establish and maintain positive relations with diverse groups, including donors and seat holders, game day staff, vendors, and university administration.
- Support the Hospitality Manager in all operational aspects of an on-campus satellite office.
- Design and produce effective communication media, including services guides, menu portfolios, web-based communication, newsletters and other correspondence.
- Assist in the effective communication within the athletic department of the following: presentation of proposed operating budget; provision of pre-season report detailing maintenance and facility problems; provision of post-game reports detailing operational and maintenance issues; presentation of year-end report.
- Implement/maintain procedure for booking, rental, and operation of off-season/outside events in designated athletic facilities, when applicable.
- Assist in project coordination at conference championship fan events, when requested.
Key Accountabilities:
- Work collaboratively and proactively within team and across departmental functions, with a focus on identifying solutions and achieving goals
- Communicate professionally and proactively engaging with multiple communication models and platforms
- Maintain a strong attention to detail
- Effectively receive and apply feedback and direction
Requirements
Minimum Qualifications:
- Bachelor's degree or equivalent experience
- Relevant experience in customer service and hospitality roles
- Proficiency in Microsoft Office programs required; working knowledge of creative platforms preferred
- Ability to train part-time customer service staff