What are the responsibilities and job description for the REVELxp - FANgineer, University of North Carolina position at Revel XP LLC?
Description
JOB DESCRIPTION
FANgineers play a vital role in the success of the hospitality program and game days – they help engineer a great experience by providing the highest level of hospitality for our fans in the premium seating areas on game day. FANgineers serve as goodwill ambassadors to donors and their guests while maintaining the operational policies in place for all premium seating areas.
FANgineers also serve as a liaison between donors, caterers, maintenance staff, custodial staff, Hospitality Managers, and Athletic Department personnel.
DUTIES and RESPONSIBILITIES
Primary duties to include, but not limited to the following:
- Act as game day ambassadors for the Hospitality Office and Athletics Department.
- Perform G.O.L.D. Standard Service for all guests, fans, and department staff.
- Ensure all game day policies and procedures are being upheld.
- Monitor entrances, review tickets, and be aware of access control protocols.
- Perform pre-, during-, and post-game duties associated with the premium areas (i.e., fulfilling requests, disposing trash, monitoring facility needs and food & beverage needs, etc.)
- Other duties as assigned.
AVAILABILITY and OPPORTUNITIES
- Must be available to work all home football games at Kenan Stadium.
- FANgineers are hourly employees. Hours will range between 6-14 hours per home game week depending on the game schedule and game preparation needs each week.
- FANgineers are expected to work the entire football game day shift, which typically begins 90 minutes before stadium gates open and ends approximately 40 minutes post-game.
- Opportunities will be available to work the day before game days for additional hours.
- Along with football home games, gain the opportunity (with a positive supervisor evaluation) to work additional athletic events, such as the MexTour soccer match, basketball, baseball, etc.
Requirements
WHAT MAKES YOU A GREAT CANDIDATE?
- Ability to work all home football games (includes some nights and weekends)
- Trustworthy; a person of integrity
- Service mindset.
- Friendly demeanor and positive attitude
- Dependable
- Enthusiastic to be a part of a team that makes guests feel seen, welcomed, and valued.
- Willing to learn and be flexible to fill in where needed.
- Ability to communicate clearly & effectively with guests and game day partners.
- Ability and willingness to stand or sit for long periods of time.
BENEFITS
- Paid hourly
- Opportunities to be rewarded with gift cards for exceptional work.
- Paid break with complimentary meal
- Holiday pay (time and a half) for working on Labor Day or Thanksgiving Day, if applicable.
Please note: Because Carolina Athletic Hospitality is an official office of REVELxp (a private company), we are not considered an “on-campus job”, therefore we can only hire applicants who are eligible to work in the US for any employer.
