What are the responsibilities and job description for the Guest Services Ambassador position at Revelry Labs?
About ROL
">ROL is an outdoor hospitality company building a network of boutique campgrounds with a shared focus on environmental sustainability and tech-enabled amenities. We're on a mission to deliver best-in-class experiences and to transform recreational campground development.
">About this position
">We're looking for candidates with guest services experience and familiarity with the RVing and outdoor hospitality industry. This position is for on-site guest service ambassadors (GSAs) at our campground in Geneseo, IL.
">The best GSA candidates will
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- Have their own recreational vehicle, ">
- Be passionate about camping, RVing, outdoor recreation, and environmental conservation, ">
- Care deeply about customer experiences and take pride in providing the best service possible to our guests, ">
- Be patient and empathetic with our guests, who come from all over the world and who have different levels of comfort and experience with camping and electronic booking systems, ">
- Be comfortable working at an early-stage company where change and innovation are welcomed and embraced, ">
- Have an interest in growing their career in the outdoor hospitality industry. ">
Description
">As a Guest Services Ambassador, you will be responsible for the following:
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- Maintaining campground appearance and cleanliness; ">
- Emptying firepits and trash cans throughout the property; ">
- Cleaning bath houses, laundry rooms, and office spaces daily; ">
- Attending to maintenance matters within your skillsets; ">
- Being a caretaker and steward of all camp equipment; ">
- Monitoring the check-in and check-out of guests; ">
- Assisting guests with retail purchases and providing recommendations for local shops, outfitters, and experiences; ">
- Enforcing campground rules and guidelines, when necessary; ">
- Communicating about guests, property conditions, and maintenance issues to your supervisors. ">
- 100% guest satisfaction is your ultimate objective. ">
Required
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- Willingness to work in all weather conditions. ">
- Capability to walk, sit, and/or stand for extended periods, as circumstances require. ">
- Experience with and willingness to utilize POS and bookings systems. ">
- Ability to lift up to 50lbs. ">
- Familiarity with using laptops, smartphones, and workflow apps for communication. ">
- Detail-orientedness, especially regarding accuracy of data and information sharing. ">
- A readiness to handle credit card and other financial information securely. ">
- Treating our properties with care and respect. ">
- Taking care of guests like they are family. ">
- Ability to de-escalate and/or resolve guests complaints and/or concerns. ">
- Effective critical thinking and decision-making skills. ">
- An unequivocal drive for guest satisfaction. ">
Compensation
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