What are the responsibilities and job description for the Customer Care Representative position at Revelyst?
Job Description
Position Summary:
Provides guidance to consumers and dealers, handling all inbound order processing, product recommendation and post-sale activities, such as product returns and warranty needs.
Essential Functions of this Role:
The essential duties and responsibilities of this position include, but are not limited to:
- Efficiently handles order fulfillment through all three channels in a timely manner with the highest level of accuracy
- Able to provide expert-level product knowledge to a variety of anglers, regardless of experience levels, and sell them the right product based on their personal needs and goals and recommend appropriate care and maintenance
- Effectively balances a variable workload, shifting when necessary to meet the demands of the department and company
- Maintains a high level of professionalism while on the phone or communicating via email
- Diligently utilizes and understands the inventory management system, contact center and ticket management system as well as individual channel ordering sites and associated features
- Looks for opportunities to improve overall customer experience by identifying and contributing to process improvements
Supervisory Responsibilities:
- None
Work Environment:
- This job operates within the distribution center in Stockton, CA
Physical Demands:
- Sitting for long periods of time
- Significant manual dexterity for keying in data for long periods of time
- Lifting or pushing up to 25lbs
Expected Hours of Work:
- Must be available during standard distribution hours with occasional overtime
- Remain flexible with working schedules is required, to include working overtime, evenings, and weekends
Travel:
- None
Required Education, Experience and Skills:
- Must be at least 18 years of age
- High School diploma or equivalent required
- 0 to 2 years of related experience and/or education
- Positive attitude - work as part of a team and/or independently
- Establish and maintain cooperative and effective working relations with people in different functions
- Basic math, reading and voice comprehension is a must
- Ability to read packs, order labels, other information and match to visible items and other data
- Maintain regular attendance
Preferred Education, Experience and Skills:
- Strong customer service experience, preferably in the outdoor industry via retail or in-house sales/service
- Solid communication skills, both written and verbal
- Ability to solve problems and actively listen with a focus on win-win solutions
- Capacity to switch tasks quickly and efficiently, balancing a large inbound phone/email workload
- Technical aptitude with inventory management systems, Excel and other programs used to track, manage and process orders, product returns and inventory assessment
- Ability to quickly learn and understand the full product line, fabric technologies and expertly explain and recommend Simms products to a variety of anglers and experience levels
Additional Eligibility Qualifications:
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Work Authorization/ Security Clearance:
- None
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Pay Range:
$18.22 - $25.72
The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.
We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, paid holidays, gear discounts and the ability to add value to an exciting mission!
Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.
Equal Opportunity Employer Minorities/Females/Protected Veteran/Disabled
Salary : $18 - $26
