What are the responsibilities and job description for the Bilingual Healthcare Customer Service Representative position at Revenue Enterprises, LLC?
About the Company
Revenue Enterprises is a Customer Service Contact Center designed to support the Revenue Cycle and Patient Customer Service needs of our healthcare clients. We operate around the simple principles of integrity , passion , and respect . Holding these values are the foundation of how we approach our clients' success. If our values align with you, join our team and play a unique and important role in our mission to change healthcare for the better.
What makes REL different?
Family owned business where you become part of the family- not just a number
Over 20 years of consistent and healthy growth with world class clients
Your voice is heard and appreciated
You are a part of the success with your ideas and your efforts
You are appreciated and valued
Award winning workplace : 2022 Top 10 Best Places to Work in Collections - Earned #10 spot in the Country!
Competitive pay and incentive program
We promote from within! Grow your career with Revenue Enterprises
Work from home opportunity with modified in-office work options available for those who like the "office" setting
Job Summary
Would you like to help patients and their families to better understand their medical bills and provide them with options to resolve them? Are you looking for a career with a solid company with stable hours and great benefits, where the customer service you provide, and your contribution is valued? Are you seeking options to work from home or work in an office? We would like to talk to you! We are looking for caring and talented Healthcare Customer Service Representatives to make a long-term home in our organization. In this important role, you will work as an extended business office representatives on behalf of our clients where you will work with patients and their families to explain their medical bills, answer any questions they may have, and negotiate affordable payment terms.
What you'll do :
- Use your passion for helping others to provide outstanding customer service and collaborate with patients over the phone on affordable payment plans and settlements, and taking payments by phone
- Using empathy and fantastic listening, verbal, and written communication skills to help patients and their families understand their bill
- Using your computer proficiency, organization, and attention to detail to accurately document all calls and follow ups in our software systems throughout each day
- Supporting your fellow team members with consistent attendance, excellent work ethic, and caring team focus
- Continuously improving, with supportive coaching / feedback from your manager and team leads and ongoing training via lunch and learn sessions
- Must be a Colorado, Wyoming, or Montana resident
- Demonstrated history of retention
- Experience in customer service and / or healthcare preferred
- Authorization to work in the US
- High school diploma or GED
- Advanced beginner to Intermediate skills in the Microsoft Suite (Outlook, Word, and Excel)
- Bilingual English / Spanish skills
Revenue Enterprises is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of actual or perceived race, color, creed, religion, ancestry, citizenship status, age, sex, marital status, sexual orientation, national origin, disability or handicap, veteran status, or any other characteristic protected by applicable federal, state or local laws.
Salary : $38,480 - $43,680
