What are the responsibilities and job description for the Medicaid Customer Service Representative position at Revenue Group?
Description:
Pay Rate: $15-16/hr. based on experience plus monthly bonus ($0- 300) after 90 days.
Hours: Monday - Friday 8:00am-4:30pm
Who is Hospital Referral Services?
No one wakes up in the morning and says, "Today I want to go to the hospital". We are here to help when the unexpected happens. Our representatives will help patients via phone to see what assistance programs the uninsured or underinsured may be eligible to receive.
We are looking for a self-motivated professional to add to our growing team. If helping people is something you enjoy, this may be the right job for you.
HRS's team of experts helps guide patients through the Medicaid process so the patient can focus on recovery.
Our employees voted us Top Workplaces 3 years in a row!
The Medicaid Customer Service Representative will be responsible for:
- Answer incoming patient calls and questions, communicate with patients by telephone, dialer and written correspondence.
- Make outgoing phone calls to patients, county agencies, employers, etc. to expedite pending Medicaid applications.
- Work with the Social worker department in assisting with pending numbers for discharge, answering any questions in regard to Medicaid and/or Medicaid application status
- Assist patients in resolving billing issues if needed
- Guide eligible patients through the Medicaid application and/or charity process, assisting with applications as needed.
- Accurate and complete notations on all accounts worked.
- Daily use of the hospital systems and software programs.
- Abide by HIPAA rules and regulations to protect patient's privacy.
- Meet production goals (approvals, calls etc.) established by management on a monthly basis.
PM 21
Requirements:Work Requirements:
- 7-year background check
- 1-3 years of Customer Service experience
- High School Diploma or equivalent (GED)
- Proficient computer skills in Microsoft products: Outlook, Word and Excel.
- Typing speed of 30 WPM with excellent accuracy.
- Problem solving skills a plus
- Excellent verbal and written communications skills.
- Dialer experience a plus
- Ability to multi-task and good time management skills.
- Communicating effectively on the phone
Our Benefits:
- 100% Paid Training
- 401(k) matching
- Paid Time off (PTO) – Up to 10 days your first year!
- 8 Paid Holidays – Including your birthday!
- Referral Program
- Employee Assistance Program (EAP)
- Growth & Continued Training
- Dental & Vision insurance
- Health insurance (including Long & Short-Term Disability)
- Life insurance (Company Paid)
EEO Statement:
We are an Equal Employment Employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local laws.
PM21
Salary : $15 - $16
