What are the responsibilities and job description for the Enterprise Customer Success Manager position at Revenue.io?
Revenue.io powers high-performing teams with real-time guidance. By surfacing and recommending what works best, Revenue.io enables customers like HPE, Nutanix, and Fidelity Investments to deliver predictable results and optimize their entire revenue operation.
Loved by customers, employees and analysts, Revenue.io is the only company included in the most recent Forrester Waves for Conversation Intelligence and Sales Engagement, is a Gartner Cool Vendor, and is named one of the "Best Places to Work" by BuiltinLA and Comparably.
Revenue.io offers talented candidates a chance to work with executive mentors in a rapid growth environment where teammates are passionate about our transformative technology, vibrant culture and collaborative mindset.
Do you love customers? Do you spark exploration in every conversation? Do you love helping people achieve an outcome? Do you want to work in cutting-edge Artificial Intelligence?
We are on the hunt for trailblazing, customer success representatives who want to help companies achieve amazing growth results. We are Revenue.io, and we power high-performing sales, CS and marketing teams with real-time assistance.
You'll Get to Work With
Passionate team focused on helping companies realize value from Revenue.io. A team that is data driven and customer centric. A team that uses the products we build, to help each of us learn and communicate better every day! The team is hungry to scale, grow and change the customer success experience. You'll get mentorship both from leadership and from across the team.
Five Characteristics We Love
- 10X Empathy - proven track record or working with Support, Sales, Product, etc. You understand the importance of their roles, how they connect to Customer Success and will do everything you can to make them all successful
- Endlessly Curious - wants to understand people, processes, and the why - will not stop asking questions
- Hunter - not only focused on renewal but hungry to multi-thread and cross-sell to expand Revenue.io footprint with all customers
- Grit - learns from failures, iterates, and tries again never making the same mistake twice
- Customer Obsessed - you wake up thinking about the client's Executive priorities, how to help them achieve their results with product-related consulting and insights
You are our Growth
You'll be at the heart of our growth story, driving adoption, expansion and making a direct impact at the worlds leading enterprises like Dun & Bradstreet, HPE, Nutanix, Lumen, Fidelity and more.
Loved by customers, employees and analysts, Revenue.io is the only company included in the most recent Forrester Waves for Conversation Intelligence and Sales Engagement, is a Gartner Cool Vendor, and is named one of the "Best Places to Work" by Builtin LA and Comparably.
What You'll Get
- Great pay and incentives
- Flexible Time Off (take what you need, when you need it)
- Competitive healthcare, dental and vision benefits
- Equity and be part of our growth story, we believe in winning together
Finally What We Need From You
We are looking for customer success reps with grit and determination. We are pioneering new ways of driving customer engagement and need your help. So if you love the following, you might want to apply:
- Help customers achieve business outcomes, not just technology adoption
- Sparking Exploration and improvement with key customer stakeholders
- Present clear ROI on the value customers are currently getting from the Revenue.io platform that align to their mission critical priorities (MCPs)
- Set and drive clear upsell/cross-sell targets and goals with your accounts and Account Executive counterparts
- Own product adoption, grow key relationships and drive engagement with champions of power in all your accounts
- Experience with Salesforce
Compensation
On target earnings split will be determined at time of offer. Additional incentive compensation may be offered as stock options and company benefits. Actual compensation within the range will be determined on your skills, experience, qualification, location, and market conditions. As an equal opportunity employer, we are committed to providing a fair and transparent workplace for all employees and applicants.
Company Benefits Include
- Paid parental leave
- Flexible time off (US only)
- Competitive salary
- Multiple medical plans to choose from including HSA and FSA
- Work from home flexibility
Anti-Discrimination
We consider applicants without regards to race, color, national origin, sex, age, religion, sexual orientation, gender identity, veteran status, marital status, physical or mental disability, or other protected classes under all local, state, and federal laws and ordinances (AA/EOE/W/M/Vet/Disabled).
What Personal Information We Collect
Professional, employment-related, or schooling information. Current or past job history, performance evaluations, and educational background, including grades and transcripts.
How We Use Your Information
For professional, internal analysis, or employment-related purposes, including job applications. all applicants are subject to our Employment Privacy Notice and Global privacy policy.
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which Revenue.io handles personal data of employees and job applicants: https://www.revenue.io/privacy-notice-employment
Salary : $120,000 - $165,000
