REVENUE COLLECTION SPECIALIST ASSOCIATE** - 01212025- 64699

Job Information

State of Tennessee Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF REVENUE, COLLECTION SERVICES DIVISION, DAVIDSON COUNTY

This position is 75 to 80 percent work from home.

Qualifications

Education and Experience: Education equivalent to graduation from a standard high school and experience equivalent to two years of full-time paralegal, financial services, clerical accounting, or auditing work.

Substitution of Education for Experience: Undergraduate or graduate coursework in accounting, auditing, paralegal, business or finance coursework from an accredited college or technical institute may substitute the required experience on a year-for-year basis to a maximum of two years.

Substitution of Education for Experience: None.

Necessary Special Qualifications: None.

Examination Method: Education and Experience, 100%, for Preferred Service positions.

Overview

Under immediate supervision, an employee in this class is responsible for preparation and maintenance of complex and difficult sub-professional tax records and legal documents. This is the entry level classification in the Revenue Collection Specialist sub-series. An employee in this class learns to interpret, process, and/or prepare legal instruments including bankruptcy, foreclosure, probate, receivership, lien, and levy notices; take related actions to protect the State's interest in unpaid tax debt; communicate the status of related cases to others; and manage and/or operate from multiple web-based caseloads and task queues in support of collecting delinquent taxes. Employees in this class may interact directly with taxpayers, attorneys, and tax representatives regarding specialized tax issues; and perform related work as required. This class differs from that of an Accounting Technician 1 in that an incumbent of the latter performs less specialized bookkeeping and clerical tasks of a more routine nature. This class differs from that of Revenue Collection Specialist Intermediate* in that an incumbent of the latter operates at the working level and is responsible for managing and communicating about taxpayer cases of greater volume, difficulty, and/or complexity.

*An applicant appointed to this career path class will receive a salary increase and be reclassified to the Revenue Collection Specialist Intermediate* class after successful completion of a mandatory two-year training period; inadequate or marginal performance during the training period will result in automatic demotion or termination.

Responsibilities

• Learns to process incoming legal notices from bankruptcy courts and county clerks including, but not limited to, notices of bankruptcy, notices of foreclosure, and notices of lien recordation; may assure that tax forms and reports from law enforcement agencies and others are accurately completed.
• Learns to generate correspondence related to bankruptcy, probate, state tax liens, and foreclosures. according to the specifications and time constraints in state and federal law.
• Learns to research and verify taxpayer accounts and/or outstanding tax debt - including whether debt can be collected according to applicable collection and bankruptcy laws - to perform specialized procedures like filing claims in court, releasing liens, and communicating lien pay off amounts to preserve the State¿s interest in tax debt and/or satisfy taxpayer requests.
• Learns to research the status of warrant checks, review lien bills for duplication, and performs related actions including requests to cancel and re-issue as necessary.
• May process payments received and reconcile them against internal and external account records.
• Learns to provide answers and information directly to taxpayers and others using telephones, emails, and may work with walk-in taxpayers; communicates in a professional manner with internal and external customers in support of specialized collection activity and to resolve identified issues.
• Learns to maintain paper/electronic files and runs routine/ad-hoc queries/reports to ensure accurate record keeping, record retention and record destruction requirements; References electronic databases and paper files for taxpayer information, outstanding liability, claim and lien information, and legal correspondence to assist with daily activities and respond to inquiries; Notates conversations and other important information into web-based tax management system as directed by division policy.

Competencies (KSA's)

Knowledge, Skills, Abilities, Competencies, and Tools/Equipment

• Skilled in active listening, critical thinking, conflict resolution, and written and verbal communication and comprehension.
• Competent in time management, problem solving and sensitivity, and shows skilled behaviors for Integrity & Trust.
• Working knowledge of general math and computer software and applications, including Microsoft Office tools.
• Ability to operate general office equipment.