What are the responsibilities and job description for the Call Center Patient Services Specialist position at Revere Medical?
About Revere Medical
At Revere Medical we promise to provide care you can trust, outcomes you deserve, and a future you can count on. We are guided by our steadfast commitment to improving patient outcomes by empowering providers to deliver exceptional care needed to forge stronger, healthier communities. We are the leader in delivering patient-centered, provider led services that improve patient outcomes and strengthen communities.
Is this you?
Are you motivated by helping people?
Are you committed to improving patient outcomes?
Do you enjoy collaborating with a team to ensure personalized patient care?
Do you want to improve the overall health of the community?
Description
The in-office Call Center Agent is part of the administrative team managing all incoming phone calls to our busy practice ensuring smooth day to day operations.
What you will do
Revere Medical gives new life to clinics in need of tools resources, and support so they can start delivering the personalized care their communities deserve. We're committed in supporting our colleagues by offering competitive benefits that contribute to your overall well-being.
Benefits Offered
Medical coverage (with discounts for using services through Revere), Dental, Vision, HSA with company contribution, Retirement plans, Life and Disability Insurance and much more!
Revere Medical does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, physical or mental disability, pregnancy, childbirth or related medical conditions, military service obligations, citizenship, sexual orientation, genetic information, or any other characteristic protected by applicable local, state, or federal law.
At Revere Medical we promise to provide care you can trust, outcomes you deserve, and a future you can count on. We are guided by our steadfast commitment to improving patient outcomes by empowering providers to deliver exceptional care needed to forge stronger, healthier communities. We are the leader in delivering patient-centered, provider led services that improve patient outcomes and strengthen communities.
Is this you?
Are you motivated by helping people?
Are you committed to improving patient outcomes?
Do you enjoy collaborating with a team to ensure personalized patient care?
Do you want to improve the overall health of the community?
Description
The in-office Call Center Agent is part of the administrative team managing all incoming phone calls to our busy practice ensuring smooth day to day operations.
What you will do
- Responsible for answering and manages all incoming calls the office phone system:
- answering patients' questions, transferring incoming calls, ensuring patients inquiry is satisfied.
- Scheduling and verifying patient appointments.
- Prepares the office for patient upcoming appointments including verifying insurance, collecting co-pays, confirming appointments, and notifying patients of any special instructions before appointment.
- Verifies patient information including demographics and health insurance information.
- Provides exceptionally friendly customer service and proper phone etiquette to every patient.
- Assist with any miscellaneous task to ensure the practice is presentable to all incoming patients.
- Strong customer service skills and communication expected.
- High School Diploma or equivalent required.
- One to three years as a medical secretary preferred.
- Experience with EMR strongly preferred. (Athena a plus)
Revere Medical gives new life to clinics in need of tools resources, and support so they can start delivering the personalized care their communities deserve. We're committed in supporting our colleagues by offering competitive benefits that contribute to your overall well-being.
Benefits Offered
Medical coverage (with discounts for using services through Revere), Dental, Vision, HSA with company contribution, Retirement plans, Life and Disability Insurance and much more!
Revere Medical does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, physical or mental disability, pregnancy, childbirth or related medical conditions, military service obligations, citizenship, sexual orientation, genetic information, or any other characteristic protected by applicable local, state, or federal law.
