Phlebotomist/Patient Administrator

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Job Type

Full-time

Description

Department: LAB

Title: Phlebotomist / Patient Administrator (Laboratory Representative)

Supervisor: Program Director

Classification: Non-Exempt

Purpose: The Laboratory Representative will assist in specimen collection. The employee will be responsible for all issues related to laboratory specimen collection and procedures. The Laboratory Representative will be responsible for lab operations and managing supplies/materials. The Laboratory Representative will work closely with the Laboratory Manager and Technologist to ensure accreditation and compliance requirements for all lab operations.

Duties: The Laboratory Representative will conduct specimen collection and observance. The Laboratory Representative will conduct all duties assigned to them by the Lab Manager.

Physical And Work Conditions

• Work is sedentary and ambulant with occasional physical exertion (lifting 30 or more pounds, walking, standing, etc.) ability to support patient weight in case of emergency or disability requiring assistance.
• Must be able to see, stoop, sit, stand, bend, reach, and be mobile (whether natural or with accommodation). Quality of hearing (whether honest or with capacity) must be acceptable.
• Must be able to communicate both verbally and in writing. Must be able to relate to and work with mentally and physically ill, disabled, emotionally upset, and hostile patients as needed. Must be emotionally stable and exhibit the ability to display coping skills to deal with multiple situations.
• Risk of exposure to infections, bloodborne pathogens, and other potentially infectious materials or contagious diseases.
• The Employee should understand, support, and comply with the established workplace violence, ADA, EEOC, and Corporate Compliance program and commit to worker safety, health, and patient safety.
  
  

Supervisor/ Competency evaluations: Supervision and competency evaluations are provided through direct observation, staff meetings, management meetings, individual meetings, Employee Improvement Process, reporting, interactions, strategic planning, outcomes, and annual performance review.

Work Environment: In-office position, with occasional travel

Competencies

• Types and enters data with accuracy and attention to detail. Effectively directs and organizes daily responsibilities & workflow.
• Establishes and maintains appropriate boundaries with patients, treatment team, and colleagues.
• Applies knowledge and experience to solve problems; consults with others as needed.
• Listens attentively and proactively asks questions for clarification as needed.
• Works in collaboration with Multidisciplinary Treatment Team members
• Actively proofreads and edits written communication and patient documentation.
• Follow the lab’s procedure for specimen collection and handling and the laboratory information system.
• Maintain proper storage of samples.
• Appropriately discard samples.
• Maintain proper documentation of refrigerators/freezers.
• Maintain a clean work area.
  
  

Requirements

Mission, Vision, and Values: The employee must always overtly support the Company’s Mission and Vision. The Laboratory representative must exemplify the Company’s Values of Respect, Excellence, Visibility, Integrity, Dedication, and Accountability.

Education And/or Experience Requirements

• High school education required. Associate degree preferred.
• Phlebotomy certificate required or formal training with a training program with transcripts
• Certified Medical Assistant certificate preferred.
• Flexibility to work overtime or other shifts depending on business needs?
• Ability to work independently and within a team environment?
• Proficient with computers; Familiarity with laboratory information systems is a plus?
• High level of attention to detail along with strong communication and organizational skills?
• Critical thinking and strong oral/written communication with patients and providers.
• Effective organizational skills and ability to maintain accurate notes and records.
  
  

Continuing Education: Employees are expected to participate in appropriate continuing education. In addition, the employee is expected to accept personal responsibility for other educational activities to enhance job-related skills and abilities. The employee must attend mandatory educational programs and maintain current professional certifications as delineated above in their state, in good standing.

While this job description is intended to accurately reflect the job's requirements, the Company reserves the right to add or remove duties from jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. Additional duties and responsibilities may be required of the job holder based upon business needs.