What are the responsibilities and job description for the Logistics Coordinator position at Revise?
Summary/Objective
Schedules and confirms audits with customers. Processes approvals through utilities for home energy audit, and fulfills customer needs to ensure full customer satisfaction and compliance with utility and Mass Save requirements.
Essential Functions
- Answers incoming calls and handles customer issues for upcoming or past home energy audits.
- Ensures customers are approved through utilities prior to scheduled audit.
- Make out bound calls to book and/or confirm upcoming appointments and collect utility account information for approval.
- Manage concerns with customer utility accounts and work to resolve them efficiently and effectively.
- Process approval requests through utility software programs.
- Coordinate with Lead Vendors for the Mass Save program to resolve issues.
- Provide fast, friendly customer service to both internal and external customers.
- Communicate with internal staff and office team members to manage cancellations and same day appointments being added to the calendar.
- Other assigned duties as directed by management.
- Researches and resolves discrepancies for customer accounts
- Ensures advisors receive electronic information to closeout audit timely.
- Refers low-income customers to Community Action Programs, or low-income energy affordability network.
- Navigate maps to schedule manageable drive times on the schedule.
- Learn program and software changes as they occur and implement them accordingly.
Competencies
- Customer/Client Focus.
- Flexibility
- Teamwork Capacity.
- Communication Proficiency.
- Multi-tasking
- Critical thinking and problem solving
- Detail orientated
Physical Demands
This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Individuals may need to sit or stand as needed. This position may require walking primarily on a level surface for periods of time as well as reaching above shoulder heights or below the waist or lifting as required to file documents or store materials throughout the workday. Proper lifting techniques are required. This position may occasionally lift up to 25 pounds for files and computer printouts.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Revise is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
By submitting your résumé for this position, you understand and agree that Revise may share your résumé, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.
Job Type: Full-time
Pay: $21.00 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
Schedule:
- Monday to Friday
Ability to Commute:
- Haverhill, MA 01835 (Required)
Work Location: In person
Salary : $21 - $24