What are the responsibilities and job description for the Collection Representative position at Revity Credit Union?
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Credit unions are not-for-profit organizations that exist to serve their members. Like banks, credit unions accept deposits, make loans and provide a wide array of other financial services. But as member-owned and cooperative institutions, any profits made by credit unions are returned back to members in the form of reduced fees, higher savings rates and lower loan rates.
At Revity Credit Union, we live by the credit union philosophy of “people helping people" and believe that you, as an employee of Revity, have the power to change lives. We will give you the knowledge and skills you need to help our members make wise financial decisions. All you need is a willingness to learn and a desire to help others.
As a full time employee of the credit union, you are eligible for medical insurance; 100% credit union paid dental and vision insurance; long term and short term disability insurance at no cost to you; free life insurance and accidental death and dismemberment insurance; and a generous match on the 401(k) plan.
Role
To help preserve the Credit Union's assets by assisting the Member Solutions Manager and the Assistant Member Solutions Manager on all collection related duties as assigned.
Major Duties and Responsibilities
- Assist with all the procedures involved with repossessing collateral in the required timeframes, such as assigning repossessions, logging letters, canceling products, posting sale payments, invoice payments, sale preparation documents and post deficiency letter cycle.
- Make collection calls and send collection letters for early DQ, Negative Share, Return Checks and Return DBOs
- Complete all typing and clerical duties for the Member solutions Departments including extensions, payment reductions, modification, ACH authorizations, Hardship applications, scanning, filing, inbound and outbound mail, payments processing, logs, reports, etc.
- Assist in researching problems with various member accounts, including inbound calls, payment arrangement and payment processing.
- Complete Eoscar research and prepare responses.
- Prepare EOM logs and reporting.
- Process notification on deceased members and file disability and death claims.
- Assist Member Solutions Managers with projects and performs other related duties as assigned.
- Back up the Title Special MSR.
Knowledge and Skills:
- Two - five years of similar or related experience. High school education or GED required.
- Must be able to complete and pass the CPD Collections courses and regulatory courses within 3 months.
- Ten key calculator, keyboarding and basic computer skills
