What are the responsibilities and job description for the Intake Coordinator position at Revive Orthopedics?

Job Description

Position Summary

ReVive Orthopedics Spine & Sports Medicine is seeking a skilled Intake Coordinator to join our team. The Intake Coordinator is vital in supporting attorneys by managing the intake process and ensuring smooth case handling from initial client contact through closing. This position establishes rapport with potential clients, obtains necessary documentation, and maintains an organized case management system. The ideal candidate is compassionate, detail-oriented, and committed to providing exceptional service.

Key Responsibilities

Client Intake and Follow-Up :

Promptly contact and follow up with potential clients via phone and email.
Collect all Authorization Letters of Protection (ALOP) and required paperwork.
Gather pertinent information through professional and empathetic client interactions.

Schedule Management :

Scrub schedules to ensure all ALOPs are received.

Confirm approvals for pre-appointments when needed.

Case and Database Management :

Add and update client information in the firm’s case management system.

Support attorneys in opening new cases, declining cases, and maintaining organized case files.

Organize and maintain electronic case files and documentation.

Communication and Administrative Support :

Communicate effectively with attorneys, billing specialists, and funding companies.

Respond to emails in a timely manner and address client inquiries.

Schedule and coordinate attorney-client meetings as necessary.

Medical and Legal Documentation :

Read and interpret medical records and reports.

Prepare files for transfer-related individual and bulk files to funding companies.

Create weekly claims for patient visits, medications, and Durable Medical Equipment (DME).

Backup and Miscellaneous Responsibilities :

Send procedure estimates and request funding for lien patients as required.

Prioritize daily tasks to meet deadlines in a high-volume environment.

Qualifications

Education and Experience

High school diploma or GED required; associate or bachelor’s degree preferred.

Minimum 2-3 years of experience in an executive support role within a high-volume environment.

Healthcare industry experience, including knowledge of insurance plans and coverage, is preferred.

Personal Injury case experience is a plus.

Skills & Competencies :

Strong attention to detail and accuracy.

Exceptional communication and customer service skills.

Strong organizational and multitasking abilities.

Excellent critical thinking and problem-solving skills.

Knowledge of medical terminology, HIPAA regulations, and insurance processes.

Proficiency in Microsoft Office Suite and Electronic Medical Records (Athena).

Ability to work independently and collaboratively in a fast-paced environment.

Why Join Us?

ReVive Orthopedics Spine & Sports Medicine offers a collaborative environment focused on patient care excellence and professional growth. We provide a competitive benefits package, including :

Medical Insurance

Vision and Dental Insurance

401(k) Retirement Plan

Paid Time Off and Holidays

Mileage Reimbursement for travel to satellite offices

Compensatory Bonuses based on productivity and performance

Join our team to play a vital role in welcoming patients and ensuring a smooth intake process that supports high-quality care.

This position description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of ReVive Orthopedic Spine & Sports Medicine. Since no position description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties, and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the job holder’s responsibility.

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