What are the responsibilities and job description for the Referral Coordinator (Mon-Fri 9am-5:30pm EST. including monthly weekend rotation) position at Revive?
Description
About Us:
At BHS a ReviveHealth company, our mission is to provide individuals with personalized direct access to behavioral health and emotional support. Our vision is to deliver a service model that responds to an individual’s circumstances, capabilities, and preferences. Our model emphasizes relationships and meaningful interactions focused on motivation, engagement, empowerment, conviction, and resilience.
This is a REMOTE position
Key Duties Include
About Us:
At BHS a ReviveHealth company, our mission is to provide individuals with personalized direct access to behavioral health and emotional support. Our vision is to deliver a service model that responds to an individual’s circumstances, capabilities, and preferences. Our model emphasizes relationships and meaningful interactions focused on motivation, engagement, empowerment, conviction, and resilience.
This is a REMOTE position
Key Duties Include
- Facilitates scheduling of participants and/or live transfers to the team.
- Researches and contacts community resources/treatment providers based on clinical recommendations.
- Identifies materials which would provide additional support and/or education to participant.
- Makes referral arrangements for all participants.
- Documents all referrals researched and provided to participant.
- Documents quality assurance issues/participant satisfaction with treatment providers, treatment facilities and other available community resources.
- Review and update referral information case management platform.
- Identifies participant access issues. Troubleshoots and assists participants to whatever extent needed to ensure care is obtained.
- Connects clients to appropriate employer and/or community benefits.
- Maintains accurate and complete participant information in our customized care management platform.
- All activity completed during day must be documented prior to leaving.
- Ensures client satisfaction.
- Attends staff meetings and other meetings as required.
- Other duties as assigned.
- Participates in required Saturday rotation monthly
- Associate degree in Business, Wellness, Healthcare, or related field required.
- Experience utilizing a case management platform.
- Comfortable making many out-bound phone calls and inquiries each day.
- Experience in Microsoft Office, Word, Excel, PowerPoint and Outlook.
