What are the responsibilities and job description for the Client Coordinator position at Revived Skin Clinic?
We are seeking a personable and organized Med Spa Receptionist to join our dynamic team. The ideal candidate will be the first point of contact for clients, providing a warm and welcoming atmosphere. This role requires excellent customer service skills, attention to detail, and the ability to multitask in a fast-paced environment. The Med Spa Receptionist will be responsible for managing appointments, handling client inquiries, and supporting the overall operations of the spa.
Key Responsibilities: - Front Desk Management:
- Greet and check-in clients with a friendly and professional demeanor.
- Manage the spa's phone lines, answering calls and directing inquiries appropriately.
- Schedule and confirm appointments using the spa's booking system.
- Handle client check-outs, including processing payments and scheduling follow-up appointments.
- **Customer Service**: - Provide detailed information about services, treatments, and products offered.
- Address client concerns and complaints with a calm and solution-oriented approach.
- Assist clients in completing intake forms and ensuring all necessary documentation is up to date.
- **Administrative Support**:
- Maintain accurate client records and ensure confidentiality of all personal information.
- Perform general administrative duties such as filing, data entry, and inventory management.
- Assist with the coordination of spa events and promotions.
- **Facility Maintenance**: - Ensure the reception area and common areas are clean, organized, and welcoming.
- Monitor and restock retail and treatment supplies as needed.
- Coordinate with cleaning staff to maintain a high standard of cleanliness throughout the spa.
Qualifications: - High school diploma or equivalent; additional education or certification in office administration or customer service is a plus.
- Previous experience in a receptionist or customer service role, preferably in a spa, medical office, or hospitality setting
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to handle sensitive information with confidentiality and professionalism.
- Positive attitude and ability to work both independently and as part of a team.
Working Conditions: - Part Time position
- Ability to stand for extended periods and perform light physical tasks as required.
- Friendly and supportive team environment with opportunities for professional development and growth.
We look forward to welcoming a new team member who is passionate about providing exceptional service and contributing to the success of our med spa!
Job Type: Part-time
Pay: From $12.00 per hour
Expected hours: 10 – 30 per week
Benefits:
- Employee discount
Schedule:
- Day shift
Application Question(s):
- Can you work Saturdays?
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Albertville, AL 35950 (Required)
Work Location: In person
Salary : $12