IT Operations Support Technician

Overview

We are seeking a skilled IT Operations Technician to provide technical support to employees, troubleshoot IT-related incidents, and ensure the seamless operation of our IT infrastructure. This role requires a strong understanding of computer and network hardware, along with experience in software installation and configuration. The ideal candidate will be proactive, detail-oriented, and committed to maintaining a high level of IT support across the organization.

Key Responsibilities

Provide timely and effective IT support to employees, addressing technical issues and inquiries.

Troubleshoot and resolve day-to-day IT incidents to minimize operational disruptions.

Assist in diagnosing and resolving complex IT issues in collaboration with senior IT staff or external vendors.

Install, configure, and update business-critical software applications while ensuring compliance with licensing policies.

Track, manage, and maintain hardware and software assets throughout their lifecycle.

Configure and maintain IT hardware, including desktops, laptops, printers, and network devices.

Monitor and optimize network performance while troubleshooting connectivity issues.

Implement and uphold security measures to protect company data and IT assets, including access control policies.

Conduct IT training sessions to enhance employees’ technological proficiency.

Maintain detailed documentation of IT incidents, resolutions, and system configurations.

Prepare reports on IT activities, incidents, and performance metrics.

Regularly audit IT systems and documentation to ensure accuracy and compliance.

Perform additional IT-related duties as required.

Required Skills & Qualifications

Strong problem-solving and analytical abilities.

Excellent verbal and written communication skills to assist and educate employees on IT-related issues.

Ability to work independently, manage multiple tasks, and adapt to changing priorities.

Proactive approach to identifying and addressing IT challenges.