What are the responsibilities and job description for the Compliance Specialist position at Revman International Inc?
This position is responsible for assisting the Compliance Manager in managing the daily processing of chargeback claims as they relate to customer deductions, allowances, and payments.
Responsibilities:
- Responsible for researching and processing chargebacks in an accurate and timely manner
- Responsible for proactively addressing internal issues that are discovered during research to avoid future chargebacks
- Responsible for extracting and manipulating information, usually via Microsoft Excel, from our two systems to use for informational purposes
- Responsible for managing and prioritizing the deduction aging report for assigned customers
- Responsible for proactively retrieving customer’s debit memo either from their website or by phone
- Responsible for working to keep pending chargebacks and aging invoices to a minimum
- Responsible for communicating departmental issues as they arise and at the quarterly cross functional meeting
- Responsible for meeting or exceeding 33% overall collection rate on rebills for assigned customers
- Responsible for advising management of issues that are not getting resolved
- Responsible for reviewing aged invoices and chargebacks disputed by the Factor and contacting the collector at the Factor to initiate a resolution
- Responsible for coordinating problem resolution with our customers, Revman sales representatives, Revman customer service, Revman operations and other internal/external contacts as required
- Responsible for proactively performing collection efforts to secure payments, to include sending statements and letters and making verbal contact with customers. Conferring with customers and collectors via telephone to determine reason for overdue payment, review of sales terms and conditions, service issues, etc.
Essential Skills and Experience:
- Associate’s Degree or equivalent from a two year college or technical school; or minimum of two years related experience and/or training; or equivalent combination of education and experience
- Strong computer skills with working knowledge of Microsoft Office programs to include Excel
- Excellent communication skills (written and oral) to effectively communicate and report information to all levels of the Company as well as with external customers
- Possess strong organizational and analytical skills in order to effectively analyze deductions and calculate credit dollar amounts
- Ability to learn, understand, and communicate the ordering, shipping, invoicing, and payments processes
- Ability to prioritize work, be self-motivated and work with minimal supervision
- Ability to handle confidential information and work extended hours when needed.
- Ability to work with minimal supervision on a daily basis
- Ability to multi-task on a routine basis, be detail-oriented, adapt plans and change direction as needed, have a proactive mindset and have the ability to perform the job under a moderate to high level of stress