What are the responsibilities and job description for the Associate Field Support Engineer - Revo Health position at Revo Health?
Description
The Associate Field Support Engineer provides primary technical support to end-users on PC and phone related troubleshooting while demonstrating strong customer service skills. This position will support employees in interfacing with network, phone systems and software applications.
This is a full-time position working M-F from 8 : 00 am - 5 : 00 pm out of our Corporate Office in Bloomington, MN.
Revo Health is a professional services company that partners with multiple healthcare groups to deliver exceptional patient care. This position will be employed through Revo Health, working closely with Infinite Health Collaborative (i-Health) and its operating divisions.
Essential Functions :
Respond to and resolve daily technical problems in a professional and timely manner. Track and monitor trouble ticket submissions to ensure a timely and effective solution (may include PCs, printers, E-mail, voicemail, desktop applications, fax machines, web pages, and software applications)
Ensure tickets are resolved in a timely manner and escalate exceptions to management, refer tickets if necessary to other personnel for resolution based on required skill set
Provide updates, status, and completion information to end users via work order tracking system
Assist in monitoring and analyzing network systems, switches, servers, and firewalls.
Install, configure and support PCs for all users with Windows Operating System, MS Office, Internet Explorer, anti-virus, and other needed enterprise applications
Support remote users and users in clinical offices by ensuring consistent level of end user support across the organization
Support and maintain user account information including rights, security and systems groups
Assist with IT related projects as needed
Occasionally participate in community functions relating to outreach events throughout the year.
Any and all other duties as assigned
Education and Experience Requirements :
High School diploma / GED or equivalent
Customer Service experience preferred
Benefits & Compensation :
Actual starting pay will vary based on education, skills, and experience.
We offer a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts - to learn more clickhere.
Essential Requirements :
Ability to :
Comply with company policies, procedures, practices and business ethics guidelines.
Complete job required training.
Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
Work in the clinic, office or surgery center during business hours
Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, stooping or sitting for long periods of time may be required
Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
Communicate and interact in a respectful and professional manner.
Demonstrates exceptional verbal and written communication skills.
Provides exceptional customer service.
Demonstrated accurate attention to detail.
Use of project management tools to manage project tasks and resources.
Prioritize workload while being flexible to meet the expectations of the daily operations
Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
Understand and execute a variety of instructions
Effectively operate equipment and communicate on and operate the phone system
Integrity - Do the right thing and take responsibility for what you do and say
Service - Consistently contribute to deliver an exceptional experience
Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and / or effectiveness
Teamwork - Be a part of the whole; support each other positively
Environmental Conditions :
Office setting
Notes :
Revo Health is an Equal Opportunity / Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here : http : / / www.uscis.gov / e-verify / employees
This position description will be reviewed periodically as duties and responsibilities change. Essential and Additional Job Functions are subject to modification.
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