Customer Service Technical Support

Customer Service / Technical Support - Hybrid - Columbia, SC

Responsible for delivering exceptional customer service and technical support to end-users. This role involves troubleshooting issues, providing guidance on products or services, and ensuring customer satisfaction. The ideal candidate has strong problem-solving skills, technical proficiency, and a customer-focused mindset.

Customer Support :

• Respond to customer inquiries through various channels (phone, email, chat, or ticketing systems).
• Deliver exceptional customer service by actively listening, understanding the issue, and providing clear, concise solutions.
• Educate customers on product features, functionalities, and best practices.

Technical Troubleshooting :

Ticket Management :

Collaboration and Reporting :

Skills :

Citrix | Outlook | OneNote | Technical Support | Customer Support | Research

Let’s talk about benefits!

Revolution Technologies is proud to offer some of the best rates in the market. Revolution is also pleased to provide a comprehensive benefits package including medical, dental, vision, short-term disability, access to a health savings account, tuition reimbursement, scholarship opportunities, 401k, life insurance, supplemental insurance, and paid time off.

Equal Opportunity Employer

Revolution Technologies, LLC is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.