Help Desk Specialist

** No C2C or supplier candidates will be considered for this position.**

Please do not apply if you do not CURRENTLY live in the Memphis, TN area.

Job Title: Help Desk Specialist

Job Location: Hybrid (need to be local to Memphis, TN area) -- on-site twice per week

Rate/Salary: $25-29/hr.

Contract: 6 months**

**There is potential for this position to convert to full-time depending on the worker's attendance and performance.**

Job Summary:

With the goal of providing superior service and first contact resolution, delivers front line technical support to customers via multiple communication channels in a customer contact center environment. Uses detailed instructions, established procedures and prescribed guidelines to resolve technical issues and complete tasks for end users. This position is 100% on the phones.

Job Duties: Provides solutions to a wide variety of technology related problems, issues, and questions or escalates to appropriate support area. Enters complete and accurate information into contact tracking database and follows up with customer as needed to provide total ticket ownership. Utilizes knowledge management tools to help resolve client issues. Assists clients in completing online forms to attain various systems, services, hardware, software, and/or entitlements. Assists customers in performing basic software installations. Conducts basic diagnoses of software/hardware to troubleshoot connectivity problems. Escalates trends and outages as needed to leadership and for Service News postings. Manages time in customer contact center setting and documents time via activity codes. Utilizes required activity codes to provide awareness of non-phone related activities.

Skills:

• Basic technical knowledge of the following: Installing, troubleshooting, and maintaining computer hardware and software
• Basic technical knowledge of the following: operating systems (OS), mobile devices, networking, business applications and security products
• Very strong written and oral communication skills Strong analytical and problem-solving skills
• Always maintaining a professional demeanor, as they will be handling calls from various levels of RJ employees
• Available to work non-standard shifts including nights, weekends, and some holidays
• Nice to Have but Not Required: Experience with financial services applications

Education: Minimum of a High School Diploma/GED

Required Skills and Experience:

• HELP DESK
• NETWORKING
• PROBLEM SOLVING
• MOBILE DEVICES
• CALL CENTER ENVIRONMENT
• KNOWLEDGE MANAGEMENT
• TECHNICAL SUPPORT
• DATABASE

Why Revolution Technologies?

About the company

Revolution Technologies - Making a difference across the nation with premier consulting, staffing, and hiring services.

Revolution Technologies, founded in 1993, provides best-in-class services that make a positive difference in the lives of our clients and our talent. We provide strategic management consulting; ERP and EA consulting; staff augmentation, contract, and contingent staffing; contract-to-permanent and permanent placement; as well as payrolling, recruitment process outsourcing, and human resources advisement services.

Let’s talk about benefits

Revolution Technologies is proud to offer some of the best rates in the market. Revolution is also pleased to provide a comprehensive benefits package including medical, dental, vision, short-term disability, access to a health savings account, tuition reimbursement, scholarship opportunities, 401k, life insurance, supplemental insurance, and paid time off.

Equal Opportunity Employer

Revolution Technologies, LLC is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

Revolution Technologies: Turn to us!