HR Customer Support - Hybrid - Columbia, SC

HR -Customer Support - Hybrid - Columbia, SC

"Join a stellar organization where innovation meets opportunity, and launch your career to new heights!"

Position Overview:

The HR Customer Support Analyst provides quality support with a high degree of customer satisfaction by addressing HR-related inquiries and resolving issues in a timely and professional manner for association, bank, and external customers; logs and documents all customer calls/emails/requests using the call tracking system in accordance with established call handling procedures; and has frequent contact with internal and external customers, peers, and managers.

Duties & Responsibilities:

Serves as the first point of contact for HR-related questions, including those related to payroll, benefits, compensation, HR systems, and policies, ensuring a positive employee experience and efficient resolution of cases. Uses multiple system tools to search and troubleshoot questions and issues of systems and applications. Ensures the customer’s issue is fully resolved for all requests. Serves as a Core Support Services employee under the HR Business Continuity Plan and is available to provide support when the Bank operates under this plan.

• Respond to employee HR questions via phone, email, and case management systems, maintaining a high standard of professionalism and confidentiality.
• Guide employees in using self-service tools within the HRIS for tasks such as updating personal information, accessing pay slips, and managing benefits.
• Troubleshoot basic system issues and escalate technical problems to the HR technology team when necessary.
• Escalate complex issues to HR subject matter experts or leadership as needed, ensuring follow-up and resolution.
• Collaborate with HR teams to develop resources, FAQs, and training materials to improve self-service capabilities.
• Identify recurring issues or trends and recommend process improvements to enhance the employee experience.
• Demonstrates support of teammates, second-level staff, senior management, processes and procedures, and assigned tasks to ensure the success of the Customer Support department and Human Resources.
• Accountable for personal self-development to include maintaining first-level knowledge skill set for supported systems.

Requirements:

• Education and/or experience equivalent to an Associate Degree in Human Resources or Business Administration.
• HRIS Systems: IE. Oracle, Oracle HCM, Workday, HCM, OCR, Mentor Click R,
• ServiceNow
• Experience in customer support/call center environment preferably dealing with any of HR functions, including benefits, payroll, and HR systems; 1-3 years of experience in HR, customer service, or related roles.
• Certified Help Desk Professional preferred. HIPPA Certification via the Career Café annually.
• Ability to communicate/interact effectively with customers, users, technical experts, and all levels of management.
• Strong customer service orientation; desire to embrace technology as a means of improving service.
• Proven organizational skills and demonstrated abilities to establish priorities, take initiative, work under time pressures, and exercise sound business judgment.

Let’s talk about benefits

Revolution Technologies is proud to offer some of the best rates in the market. Revolution is also pleased to provide a comprehensive benefits package including medical, dental, vision, short-term disability, access to a health savings account, tuition reimbursement, scholarship opportunities, 401k, life insurance, supplemental insurance, and paid time off.

Equal Opportunity Employer

Revolution Technologies, LLC is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.