Onsite Technical Specialist - Printers

Job Description :

Responsible for performance, maintenance, and management of the printer and MFP fleet as well as associated software solutions to the Customer s satisfaction as a single point of contact to include 1st level printer support through the implementation and management of software deployment. Duties include working within a Customer Focus Team regarding implementation of services, managing the on-going steady state, hardware orders, supplies orders, solutions deployment as well as management, device configuration management, hardware and software / firmware issue resolution and continuously improving the delivery of services.

ROLES AND RESPONSIBILITIES :

Providing single point of contact for Client break-fix program.

Assistance in providing Printer Maintenance Service and Site Management.

Installation of consumables within onsite location.

Tier 2 help desk support agent.

Day-to-day problem-solving and customer interface.

REQUIRED EXPERIENCE AND BACKGROUND :

Minimum of five (5) years, service-related experience in a customer-facing role

Delivery of maintenance and repair of various Client devices (i.e. printers)

Interacting with customers, including presenting to executives

IT Help Desk support (Tier 2)

Remote device configuration to include IT security configuration management

Firmware deployment

Print workflow software management and deployment

Remote device support and diagnosis

Service call management via call management systems (Service Now and D365 experience preferred)

MS Office Suite skills including word processing, spreadsheet, and presentation software