What are the responsibilities and job description for the Event Planner position at Revolutions by Heyday Entertainment?
Event Planner – Family Entertainment Center
Position Overview
We are seeking a dynamic and detail-oriented Event Planner to join our team at HeyDay Entertainment. This individual will be responsible for booking and coordinating events, including birthday parties, youth group outings (schools, churches, and other large youth organizations), and corporate events. The Event Planner will serve as the primary point of contact for customers, guiding them through available event package options and ensuring a seamless and memorable experience from booking to execution.
Key Responsibilities
Event Sales & Booking
- Maintain full knowledge of all event offerings, including birthday, youth group, and corporate packages.
- Assist customers in selecting the best event package to suit their needs.
- Accurately enter event details into our Customer Resource Management (CRM) system, "Reserve."
- Work closely with customers to finalize event details, ensuring all preferences and special requests are documented.
Event Coordination & Execution
- Communicate extensively with the operations team to ensure all aspects of the event are executed flawlessly.
- Confirm event logistics, including venue setup, catering (if applicable), and activity schedules.
- Troubleshoot any last-minute changes or customer concerns to ensure a positive experience.
Post-Event Follow-Up & Customer Satisfaction
- Follow up with customers after their events to gather feedback and assess overall satisfaction.
- Conduct and document customer satisfaction surveys, sharing insights with management to improve future events.
- Address any concerns or additional requests from customers to enhance their experience.
Qualifications & Skills
- Previous experience in event planning, hospitality, or customer service is preferred.
- Strong organizational and multitasking skills with attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with various teams, including sales, operations, and management.
- Proficiency in CRM systems (experience with Reserve is a plus but not required).
- Flexibility to work evenings, weekends, and holidays as needed based on event schedules.
Why Join Our Team?
At HeyDay Entertainment, we are passionate about providing top-tier entertainment experiences for families, youth groups, and corporate teams. As an Event Planner, you will play a crucial role in delivering unforgettable experiences while working in a fun and engaging environment.
If you are an organized, customer-focused individual who thrives in a fast-paced setting, we’d love to hear from you!
Job Type: Full-time
Pay: From $19.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Education:
- Associate (Required)
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Norman, OK 73072 (Preferred)
Work Location: In person
Salary : $19