Customer Service Representative

The Customer Service Representative functions as a brand ambassador of Revv Aviation by providing expert care and support to all customers. The Customer Service Representative creates a welcoming environment by greeting guests upon arrival, answering questions, assisting with anyone checking in, reserving rental cars or hotels as needed, and maintaining a clean and organized lobby. Along with Customers, this person will work cross-functionally to support Pilots, Instructors, and line staff by communicating notifications when planes are in need of maintenance and coordinating scheduling and logistical changes.

• Provide first rate customer service by greeting all customers upon entry, assisting with check ins, processing payments and answering questions.
• Maintain FBO Lobby by adhering to cleanliness policies and keeping the coffee bar stocked.
• Answering the phone and directing calls.
• Responsible for cash drawer tracking sheet and associated invoices.
• Responsible for the invoicing process of fuel, rentals, lessons, handling fees, and other potential fees.
• Monitor charter sheet and communicate changes and flight activity to Pilots and Line Staff.
• Upkeep of records, contracts and documentation of Pilots, Students, and Customers.
• Other duties as assigned.