What are the responsibilities and job description for the Customer Service Engineer position at REVVITY?
Job TitleCustomer Service EngineerLocation(s)Collegeville, PA, Philadelphia, Princeton, US Remote - NYC, US Remote - PA
About Us
Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world's greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our diverse team of 11,000 colleagues from around the globe are vital to our success and the reason we're able to push boundaries in pursuit of better human health.
Find your future at Revvity
Overview :
Revvity is seeking a Customer Support Engineer to join a customer focused field service team in our High Content Imaging Business Unit for the Mid-Atlantic territory (PA, NY & NJ regions). The High Content Imaging Business Unit focuses on the sales of Opera Phenix Plus and the Operetta CLS and related products. The successful individual will provide field service support for the continuously growing High Content Imaging install base in the United States including installations, training, customer training, preventative maintenance, and repair. The individual will also assist with technical support to end-users and field service engineers.
Role & Responsibilities :
- Apply knowledge of mechanics, electronics, optics, computers, and Revvity products to the installation, preventive maintenance and repair of Imaging products and accessories.
- Perform equipment installations and validation including customer training, introducing the customer to basic features and functions of the instrument and software.
- Provide real-time and follow-up support (technical, operational, logistical) to our customers, both internal and external, including direct Technical Support telephone coverage when necessary.Evaluate the customer issue, diagnose the problem, create a repair strategy then perform and verify the repair.
- Manage, prioritize and schedule all work to be performed to satisfy internal and external customer demands.
- Log and track all support calls and field service visits in the appropriate database in a timely manner.
- Properly maintain and inventory a trunk stock of service parts.
- Communicate strategic customer, competitive and sales lead information to the appropriate Sales Account Manager.
- Report potential quality issues via the Revvity corrective action process. Provide awareness of critical customer and service issues, with potential recommended solutions to the technical support group.
- Provide advisory services for management on both equipment and customer problems.
- Delight our customers with prompt and courteous service and support at all times.
- Perform other duties as assigned.
- Travel expected to be 60 -80% of the time.
Basic Qualifications :
Preferred Qualifications :
What do we offer?
We provide competitive and comprehensive benefits to our employees.Below are some highlights of our benefits :
Medical, Dental, and Vision Insurance Options
Life and Disability Insurance
Paid Time-Off
Parental Benefits
401k with Company Match
Employee Stock Purchase Plan
Learn more about Revvity's benefits by visiting ourWhy Revvitypage.
Revvity is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. Revvity is committed to a culturally diverse workforce.
