What are the responsibilities and job description for the Customer Support Engineer position at REVVITY?
Job TitleCustomer Support EngineerLocation(s)Phoenix, US Remote - AZ
About Us
Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world's greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our diverse team of 11,000 colleagues from around the globe are vital to our success and the reason we're able to push boundaries in pursuit of better human health.
Find your future at Revvity
Job Title
Customer Support Engineer
Location(s)
Phoenix Arizona
Revvity is seeking a qualified candidate to join the Service Team as a Customer Support Engineer. The individual will be joining a team which is responsible for supporting our Life Science and Diagnostics customers throughout the South Region of the U.S. Individually, the position will be working primarily throughout the State of Arizona. However, as needed, the individual will be expected to travel throughout the region to assist other team members and their customers.
Responsibilities :
The primary duties of the Customer Support Engineer are to install, maintain, verify performance, and repair equipment at customer sites, ensuring best-in-class service.
- Install, Maintain, and Repair at various customer sites.
- Act as primary Service liaison for your customers, building a strong relationship ensuring their satisfaction.
- Achieve response time targets to contract customers.
- Keep area Team Leader and Area Sales Manager informed of all issues.
- Manage due dates for all Preventive Maintenance Service Orders - Ensuring that all are completed on time
- Manage and complete all Service Orders in a timely manner.
- Order and maintain appropriate inventory to support the territory.
- Provide non-contract customers billable estimates for servicing of instruments.
- Accountability for assigned company assets to include : Company vehicle, tools, test equipment, laptop, cell phone.
- Complete expense reports for usage of company credit card
- Complete company assigned training in a timely manner
- Report potential quality issues via the corrective action process.
- Travel 40% by car to customers outside of the Phoenix area but within Arizona
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time.
Basic Qualifications
Preferred Qualifications
What do we offer?
We provide competitive and comprehensive benefits to our employees.Below are some highlights of our benefits :
Medical, Dental, and Vision Insurance Options
Life and Disability Insurance
Paid Time-Off
Parental Benefits
401k with Company Match
Employee Stock Purchase Plan
Learn more about Revvity's benefits by visiting ourWhy Revvitypage.
Revvity is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. Revvity is committed to a culturally diverse workforce.
