What are the responsibilities and job description for the Account Manager position at Reward Gateway?
Job Title: Account Manager
Department:
Sales
Employment Type:
Full Time
Location:
Boston or Chicago
Reporting To:
Head of Account Management
Key Responsibilities:
- Manage the renewal process for assigned accounts, ensuring timely contract renewals and maximizing customer retention rates.
- Identify and manage opportunities for upselling and cross-selling additional products and services to existing customers, driving revenue growth within your account base.
- Cultivate and retain strong relationships with key stakeholders within client organizations, serving as a primary point of contact for all commercial matters related to the account.
- Act as a trusted advisor to clients, understanding their business needs and objectives, and recommending solutions that align with their employee engagement and wellbeing goals.
- Develop a deep understanding of our products and services, staying informed about new features and updates, and effectively communicate value propositions to current clients.
- Provide accurate forecasting and regular reporting on account health, renewal status, and expansion opportunities to internal stakeholders.
- Gather feedback from clients regarding their experience with our products and services, and advocate for necessary improvements or enhancements.
Requirements:
- Minimum 3 years of experience in a similar role, with a proven track record of success in account management at a SaaS company, focusing on renewal and expansion revenue from midmarket and enterprise accounts, preferably within the HR tech sector.
- Strong interpersonal and communication skills, with the ability to build rapport and trust with clients at all levels of the organization.
- Strategic thinker with a results-oriented mindset, able to identify and capitalize on opportunities for revenue growth.
- Excellent organizational skills and attention to detail, with the ability to manage multiple accounts and priorities simultaneously.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
- Familiarity with CRM software (Salesforce) and other sales enablement tools.
What We Offer:
We value all cultures, backgrounds, and experiences. We believe that diversity drives innovation and want all of our employees to feel comfortable bringing their passion, creativity, and individuality to work.
We hire BETTER. Our approach to hiring earns us more trust, happier people, and more world-class talent that help us make the world a better place to work.
