What are the responsibilities and job description for the Customer Service Representative- Edenred US position at Reward Gateway?
Customer Service Representative- Edenred US
Department : Client Service
Employment Type : Full Time
Location : Boston
Compensation : $20.00 - $22.00 / hour
Description
Edenred, together with Reward Gateway, are a global market leader in benefits and employee engagement. We help our clients and their leaders to transform employee experience that will attract, engage and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more.
With our shared missions of 'Making the World a Better Place to Work' and 'Enriching Connections, For Good', you'll be contributing to improving employee engagement and building better, stronger and more resilient organisations to improve people's daily lives. Our shared mission guides our every action and charts a sustainable path to a better future.
Your role in our Mission We are seeking a dedicated Customer Service Representative who is passionate about helping customers and can thrive in a fast-paced environment. In this role, you will serve as the first point of contact for customers, providing exceptional service by addressing inquiries, resolving issues, and offering helpful information about our products and services. You will play a vital role in ensuring customer satisfaction by delivering prompt, professional, and friendly support.
Some of Your Responsibilities, Core Duties and Skills will include :
Responsibilities and Core Duties :
- Enhance customer engagement through dynamic, high-volume omnichannel communication, including phone, chat, and email. Address inquiries with enthusiasm and professionalism to ensure a positive customer experience.
- Research and resolve customer concerns, including transaction issues, technical troubleshooting, and other service-related questions.
- Accurately log and document interactions, keeping detailed records of customer inquiries.
- De-escalate challenging situations with patience and problem-solving skills, ensuring a positive outcome.
- Consistently meet department service level agreements (SLAs) and performance expectations by handling customer inquiries efficiently, maintaining quality standards, and ensuring prompt issue resolution.
- Take on additional responsibilities as needed to support the team and improve the customer experience.
Skills :
Experience and Physical Requirements :
Experience :
Physical Requirements :
The Interview Process :
Be comfortable. Be you.
We want all of our employees to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.
Salary : $20 - $22
