What are the responsibilities and job description for the Customer Support Representative-Hybrid in Chicago position at Rewards Network?
About the job
Celebrating 40 years in business, Rewards Network has helped restaurants increase their revenue, traffic, and customer engagement through our innovative financial, marketing services, and premier dining rewards programs. We connect diners to fantastic restaurant experiences by offering unique card-linked offers. Our offers leverage advanced technology and powerful data analytics, providing value to our restaurants, diners, and strategic partners' loyalty programs.
Our Culture
At Rewards Network, you will find a passionate and diverse group of professionals that enjoy working collaboratively, solving problems, and taking ownership of not only their own careers and success, but the success and continued growth of the organization. We take pride in partnering with the world's most powerful loyalty programs to bring full price paying customers and better ways to access working capital options to local restaurants. We offer a challenging and rewarding environment where you can maximize your potential.
Job Overview
The Member Services Representative is responsible for providing world-class customer service to members, ensuring their primary concerns are satisfied. The individual in this role will ensure that member needs are addressed quickly with responses delivered in a timely manner.
This is a hybrid position that requires 2-3 days presence in our Chicago office
What you’ll bring to the table: (Responsibilities)
- Answer and respond to high-volume inbound calls and emails from Rewards Network members daily; assist with account questions and provide information related to a member’s account
- Serve as subject matter expert for various loyalty rewards programs with Rewards Network and other partner brands when assisting with member inquiries
- Analyze member account issues, troubleshoot, and negotiate resolutions
- Assist in processing missing dining benefit transactions
- All other duties as defined by management
Do you have the right mix of ingredients: (Requirements)
- High School Diploma or GED required
- At least 2 years of inbound call center or customer service experience
- Experience using call center computer software
- AS400 system experience preferred
- Ability to type 30 WPM
- Knowledge of Microsoft Office Tools and internet search engines
- Strong written and verbal communication skills
- Attention to detail
What you’ll love about us:
Comprehensive benefits package, which includes:
- This is a full-time, nonexempt position; the base compensation for this opening is expected to be $20-$23 per hour, based on candidate experience, skills, and other factors
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- Competitive Paid Time Off and company holidays
- Generous dining reimbursement when you dine with our restaurant clients
- 401(k) plan with a company match
- Two medical plan options- Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants)
- Partnership with Rx n Go, offering certain prescriptions for free
- Two dental plan options and a vision plan
- Flexible Spending Accounts and a pre-tax commuter benefit program
- Accident, Critical Illness, and Hospital Indemnity Insurance Plans
- Short Term and Long Term disability
- Company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance
- Employee Life Assistance Program
- Hybrid working space in our state of the art office downtown located by the Metra and Ogilvie train stations. Catered lunch provided on site on Tuesday's.
Salary : $20 - $23
