What are the responsibilities and job description for the Industrial Automation Field Service Technician position at Rexel USA, Inc?

Rexel USA is recognized as a Great Place to Work!

Rexel USA is a leading distributor of electrical supplies, services, and solutions, which includes the following companies : Rexel, Gexpro, Platt & Mayer.

A career with us offers professional growth, career advancement, unlimited opportunities to learn, and a fun, inclusive culture. We are committed to creating a diverse workplace where everyone is valued, treated with dignity and respect, and empowered to do their best work.

Our values are the foundation for how we operate with our employees, customers, and suppliers. We strive to Deliver the Best Customer Experience, Join Forces for Success, Encourage Innovation, Engage People to Develop Their Talents, Trust Each Other, and Enjoy Making a Difference.

If you're driven by collaboration and delivering quality work, join Rexel Automation as a Industrial Automation Field Service Technician!

The position of Industrial Automation Field Service Technician will be based out of our Broken Arrow, OK location!

Summary

The Industrial Automation Field Service Technician is responsible for providing on-site services that support process and discrete manufactures operations. Specifically, services related to evaluating customer's installed Rockwell Automation hardware, software, and networked equipment. Supporting customer's systems needs including trouble shooting and system modernization. Will provide support for customers in various ways including programming, drive startups, and reliability improvement. Supporting products that are deployed or designed in Rockwell software platforms such as RsLogix 5, 500, 5000, Studio 5000, or FactoryTalk applications

What You'll Do

Execute documented procedures on-site at customer facilities
Perform onsite collection of current installed base through site walk-through and use of data collection tools in an industrial manufacturing environment
Demonstrate core competency around troubleshooting Rockwell Automation products and associated manufacturing technology
Communicate needs and issues with management to avoid problems before they arise
Manage time in such a way that scheduling issues do not arise
Work positively in a team-based environment that is in continuous movement
Act as representative of Rexel while performing services on customers equipment and applications
Develop relationships with key customer stakeholders
Present findings to technical and non-technical audiences
Articulate the value of services offerings to customers during the lifecycle of the engagement
Work with customers to determine customer problems, needs, and goals there by identifying opportunities for product and services that may be outside of the scope of your original engagement
Document work activities in appropriate, professional report format
Assist in the clarification and resolution of customer issues
Other duties as assigned

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

What You'll Need

High School or GED

Associate's of Science Degree in Engineering or Technology or technological training preferred

4 Year / Bachelor's Degree in Electrical Engineering, Industrial Engineering, Computer Science, Information Technology or related technology-driven degree preferred

3 years of hands-on experience working in an industrial manufacturing environment

Exposure to industrial Lockout Tag out standards and best practices

Exposure to industrial Arch Flash standards and best practices

Exposure to Industrial Control Systems including PLC, HMI / SCADA, plant historian, motor control, motion control, etc. technology and applications (Rockwell or comparable platforms)

Knowledge, Skills & Abilities

Ability to read prints and documentation regarding a machine or process

Ability to manage time between jobs and while on the job during a project or other engagement

Ability to gather data for future projects that management can use to create a scope document for the proposal

Ability to drive utilization to target goals set by management

Ability to work with sales on multiple customer engagements

Ability to respond promptly to requests for support

Ability to learn on the job and always be improving skills and abilities

Strong interpersonal communications, organizational, and written / verbal communication skills

Ability to learn quickly and adapt to changing demands

Examples of being self-motivated and able to work independently

Experience with Microsoft Office (Excel, Word, Outlook, etc.)

Working Conditions and Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Environment :

Exposed to unpleasant or disagreeable physical environment such as high noise level and / or exposure to heat and cold Occasionally – up to 20%

Exposed to electrical hazards; risk of electrical shock Occasionally – up to 20%

Handles or works with potentially dangerous equipment Occasionally – up to 20%

Travels to offsite locations Constantly – at least 51%

Physical Demands :

Sit or Walk Frequently – 21% to 50%

Use hands to finger, handle or feel Constantly – at least 51%

Stoop, kneel, crouch, or crawl Constantly – at least 51%

Climb or balance Constantly – at least 51%

Talk, hear, taste, smell : Constantly – at least 51%

Weight and Force :

Up to 10 pounds Constantly – at least 51%

Up to 25 pounds Occasionally – up to 20%

Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO / Disabled / Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.”

Our Benefits Include :

Medical, Dental, and Vision Insurance

Life Insurance

Short-Term and Long-Term Disability Insurance

401K with Employer Match

Paid vacation and sick time

Paid company holidays plus flexible personal days per year

Tuition Reimbursement

Health & Wellness Programs

Flexible Spending Accounts

HSA Accounts

Commuter Transit Benefits

Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.

Employee Discount Programs

Professional Training & Development Programs

Career Advancement Opportunities – We like to promote from within

Industrial Automation Field Service Technician

151524

Broken Arrow, OK

Rexel Automation

Branch Support Staff

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Rexel USA is a VEVRAA federal contractor and an EEO / AA employer. (Females / Minorities / Protected Veterans / Individuals with a Disability) We are committed to creating a diverse and inclusive workplace where everyone is valued, treated with dignity and respect, and empowered to do their best work. If you encounter difficulty using our online application system due to disability and would like to request reasonable accommodation, email staffing@rexelusa.com or call (888) 739-3547

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