Customer Portal Specialist

Rexel USA is recognized as a Great Place to Work!

Rexel USA is a leading distributor of electrical supplies, services, and solutions, which includes the following companies : Rexel, Gexpro, Platt & Mayer.

A career with us offers professional growth, career advancement, unlimited opportunities to learn, and a fun, inclusive culture. We are committed to creating a diverse workplace where everyone is valued, treated with dignity and respect, and empowered to do their best work.

Our values are the foundation for how we operate with our employees, customers, and suppliers. We strive to Deliver the Best Customer Experience, Join Forces for Success, Encourage Innovation, Engage People to Develop Their Talents, Trust Each Other, and Enjoy Making a Difference.

If you're driven by collaboration and delivering quality work, join Rexel USA as a Customer Portal Specialist!

The position of Customer Portal Specialist will be based out of our Missouri City, TX location!

Summary

The Customer Portal Specialist is responsible for managing customer portal billing across several key accounts which includes assisting branches with set up of customers in Bill Trust, keying of invoices into the customer portals, assisting with dispute resolution, and working closely with the credit team to provide invoice status updates by going into each portal to research payment information.

What You’ll Do

Ensure Invoices are submitted timely per customer guidelines

Research, reconcile, and review e-billing submissions for accuracy and resubmit invoices if necessary

Escalate issues and approvals as needed

Review all web-based customer’s open Accounts Receivable per credit and branch’s request

Special projects and other duties as assigned (POD request, focused account reviews, etc.)

Work with branches on aging dispute resolution

Other duties as assigned

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

What You’ll Need

High School or GED

Bachelor's Degree preferred

1 years of billing / data entry experience preferred

Data entry, billing, dispute resolution, and / or customer service experience a plus

Knowledge, Skills & Abilities

Intermediate Excel Skills

Detailed / Organized

Must be able to listen and follow directions quickly and efficiently

Experience with a wide array of e-billing portals preferred

Professional written and verbal communication skills

Ability to work efficiently both independently and as part of a team, while showing a solid work ethic in a fast-paced, demanding environment

Possess excellent research and follow-up skills

Working Conditions and Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Environment

Exposed to unpleasant or disagreeable physical environment such as high noise level and / or exposure to heat and cold None

Exposed to electrical hazards; risk of electrical shock None

Handles or works with potentially dangerous equipment None

Travels to offsite locations None

Physical Demands

Sit : Must be able to remain in a stationary position Constantly – at least 51%

Walk : Must be able to move about inside / outside office or work location Frequently – 21% to 50%

Use hands to finger, handle or feel : Operates a computer and other office machinery Constantly – at least 51%

Stoop, kneel, crouch, or crawl : Must be able to crouch down to stock shelfs, pick up boxes, or position one’s self to maintain computers in the lab / under desks / in server closet None

Climb or balance : Must be able to ascend / descend on a ladder, forklift, pallet jack, or other warehouse equipment None

Talk, hear, taste, smell : Must be able to use senses to; effectively communicate with co-workers and clients and detect hazardous conditions Constantly – at least 51%

Weight and Force

Up to 10 pounds Occasionally – up to 20%

Up to 25 pounds None

Up to 50 pounds None

Up to 75 pounds None

Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO / Disabled / Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.”

Our Benefits Include :

Medical, Dental, and Vision Insurance

Life Insurance

Short-Term and Long-Term Disability Insurance

401K with Employer Match

Paid vacation and sick time

Paid company holidays plus flexible personal days per year

Tuition Reimbursement

Health & Wellness Programs

Flexible Spending Accounts

HSA Accounts

Commuter Transit Benefits

Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.

Employee Discount Programs

Professional Training & Development Programs

Career Advancement Opportunities – We like to promote from within

Customer Portal Specialist

150785

Missouri City, TX

Rexel USA

Supply Chain

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Rexel USA is a VEVRAA federal contractor and an EEO / AA employer. (Females / Minorities / Protected Veterans / Individuals with a Disability) We are committed to creating a diverse and inclusive workplace where everyone is valued, treated with dignity and respect, and empowered to do their best work. If you encounter difficulty using our online application system due to disability and would like to request reasonable accommodation, email staffing@rexelusa.com or call (888) 739-3547