Retail Operations Manager

About Us:

Reyn Spooner has been spreading the Aloha Spirit around the globe for almost 70 years. We pride ourselves for making The World's most collected Aloha shirts.

In addition to our legendary printed aloha shirts, you will also find women’s and kid's collection. And when you are ready to sport your favorite fan gear, we also have all MLB and NFL teams represented along with 50 colleges and universities. Whether you shop in one of our retail stores throughout Hawaii, in a partner specialty or department store on the mainland, or shop on reynspooner.com, we pride ourselves in quality and design and in spreading Aloha one shirt or dress at a time.

We are a team of skilled professionals, and we are currently expanding our presence across the Hawaiian Islands. We are looking for experienced and passionate people to join us along this journey. With some good fortune, we hope to include you as part of our 'Ohana as well!

Job Description

The Retail Operations Manager is responsible for the daily operations of all Reyn Spooner retail stores. This position reports to the Vice President of Retail & Wholesale and works closely with our HR, Allocation, Logistics and Marketing teams to ensure our stores look their best and that we have the products and the people we need in each store to meet our monthly sales and profit targets.

The Retail Operations Manager functions include:

• Supervise our Operations Team and our Inventory Control Specialist.
• Monitor retail store key performance indicators (KPIs) such as sales performance, ADS, UPT, SPH, return rate, online conversions, e-mail capture percentage, inventory turnover, and customer satisfaction to identify operational opportunities for process improvement.
• Collaborate with store managers to assess monthly staffing schedules to balance revenue and conversion goals with labor cost targets and SPH (sales per hour).
• Coordinate with Logistics and our Inventory Control Specialist to ensure the timely and efficient delivery of goods into our stores . The Retail Operations Manager will work with store managers to optimize processes around inventory shrinkage, RTV’s and Inventory Counts.
• Continuously drive operational efficiency, develop new SOP’s, update existing standard operating procedures (SOPs) and create and a standardized Retail Operations Manual to be used in all retail stores.
• Provide operational support with new store openings.
• Other duties as assigned.

Qualifications

• A bachelor’s degree in business administration, Retail Management, or a related field (preferred).
• At least 8 years of experience in multi-store retail operations with the proven ability to monitor inventory levels and drive operational excellence.
• A minimum of 3 years of experience in the apparel and fashion industry.
• Proficiency in analyzing performance metrics, such as sales data, KPIs, and other operational reports, to drive decision-making.
• Advanced knowledge of Excel, including the ability to create and manage complex spreadsheets, use advanced formulas (e.g., VLOOKUP, pivot tables, macros), and analyze data to generate reports and insights.
• A continuous improvement mindset.
• Flexibility and resilience to thrive in a constantly changing environment, adapting to evolving retail trends, customer preferences, and business needs.
• The ability to operationally train and inspire a diverse team.
• Willingness to travel between retail locations as needed.

Physical Requirements

• Lift and/or move up to approximately 50 pounds.
• Bending/stooping/kneeling required – occasionally
• Routine sitting for duration of up to 8 hours.

Job Type: Full-time

Pay: From $90,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Application Question(s):

• Please share your motivation for wanting to join Reyn Spooner and explain why you believe you are a strong candidate for this role.

Experience:

• Retail Operations: 6 years (Required)
• Apparel and Fashion: 3 years (Required)

Ability to Commute:

• Honolulu, HI 96817 (Required)

Work Location: In person

Salary : $90,000