LEAD MANAGER - IT MANUFACTURING SUPPORT

Reynolds American is evolving at a pace like no other organization.

To achieve the ambition we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be the change!

SENIORITY LEVEL: Junior Level

FUNCTION: IT

LOCATION: Winston Salem, NC

ROLE POSITIONING AND OBJECTIVES

Reports to: Digital Business Solutions; Manufacturing Engagement Director

Number of Direct Reports: N/A

Core Relationships: Internal – Operations Manufacturing and all subfunctions, IT Security, IT Services and IT Infrastructure, IT Data & Analytics

External - Application and Infrastructure Support Vendors

Geographic Scope: Local US

Travel Required: 10%-25%

WHAT YOU WILL BE ACCOUNTABLE FOR

• Implement and support sophisticated manufacturing applications from design to Hypercare, ensuring alignment with client demands and system/process solutions.
• Serve as a productive project team member, delivering high-quality results for assigned tasks. Assist project managers with planning, developing work plans, test plans, effort estimates, and timelines.
• Collect requirements from business partners for improvement requests and Azure DevOps (ADO) tasks related to the MES application.
• Optimally engage with clients and contracted vendor services, providing input to supervise and improve vendor performance. Collaborate with partners to identify and quantify the business value of requests.
• Advise on system improvements and optimizations to drive continuous improvement.
• Test, integrate, and maintain technology services, considering cross-functional business needs and company goals and coordinate issue resolution with cross-functional teams and vendors for the assigned departments of support.
• Demonstrate IT Department services acumen and leverage existing IT services to meet client needs.
• Leverage AI and machine learning technologies to optimize manufacturing processes, predict maintenance needs, and enhance decision-making capabilities and implement Artificial Intelligence driven solutions to analyze data and provide actionable insights for continuous improvement.

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE

• Shown experience of 3 years with manufacturing systems processes, systems architecture, and systems support or highly shown experience.
• Bachelor's degree or equivalent experience in IT-related field. Candidate willing to pursue further education in IT-related field.
• Basic coding and programming experience is required, with a preference for familiarity with languages such as Python, Java, or SQL. This will aid in the development and troubleshooting of manufacturing systems and the implementation of AI and machine learning solutions.
• Confirmed experience in leading and handling full-time employees and vendors, both onshore and offshore and excellent client-facing, written, and verbal communication skills.
• Enthusiastic and driven with excellent communication skills for collaborating with clients, vendors, co-workers, and project team members.
• Strong strategic, logical/analytical, and creative thinking abilities and strong understanding of data models, systems landscapes, integrations, and interfaces. Firsthand technical experience and understanding to troubleshoot and resolve issues.
• Experience working in a challenging environment with a sense of urgency and excellent organizational and time management skills, with diligence and the ability to handle multiple tasks under tight deadlines.
• Must be a self-starter who can work with minimal direction and as a motivated and coordinated team member and proficient in Microsoft Office (Word, Excel, PowerPoint, Project, Teams, Planner, etc.), ADO, and SharePoint.

BENEFICIAL

• Industry Experience: Experience in manufacturing or supply chain-related fields.
• Certifications: Traditional Project Management or Agile Training/Certifications is a plus.
• Regulatory Experience: Experience with FDA-relevant systems and/or processes and computer system validation.

WE ARE REYNOLDS AMERICAN—A member of the BRITISH AMERICAN TOBACCO GROUP

At Reynolds American, we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at REYNOLDS AMERICAN.

• Global Top Employer with 53,000 British American Tobacco employees across more than 180 markets
• Great Place to Work Certified
• Brands sold in over 200 markets, made in 44 factories in 42 countries
• Newly established Tech Hubs building world-class capabilities for innovation in four strategic locations
• Diversity leader in the Financial Times and International Women’s Day Best Practice winner
• Seal Award winner – one of 50 most sustainable companies

BELONGING, ACHIEVING, TOGETHER

Have you been on a career break for 18 months or longer? Are you ready to return to your career? If your answers to these questions is yes, we would love to hear from you. Regardless of why you took a break, we value you for all the skills you can bring to the workforce. Reignite your career, work flexibly, be part of a dynamic team and upskill yourself with on-the-job training and development support.

Collaboration, diversity and teamwork underpin everything we do here at Reynolds American. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference!

SALARY AND BENEFITS OVERVIEW

Benefit Information

The following is a general summary of the competitive compensation and benefit plans we offer:

• 401(k) plan that offers opportunity to save on pre- and post-tax basis up to 50 percent of eligible compensation.
  • Company matches 100 percent of employee pre-tax/Roth (401k) contributions up to six percent
  • Company contributes an additional three percent to 401(k) whether employee participates or not
• Comprehensive health- and welfare-benefits package (including medical, dental, vision, and prescription drugs)
• Health Savings Account start-up contribution for employees who elect the high deductible health plan
• Flexible spending accounts for both Health Care and Dependent Care allowing employee to use pre-tax dollars to pay for qualified expenses during the calendar year
• Employee assistance program offering 8 free counselling sessions, per issue, each calendar year for employees and their dependents
• Company paid life insurance of 1x annual base pay ($50,000 minimum)
• Company paid accidental death or dismemberment insurance of 2x annual base pay ($50,000 minimum)
• Voluntary insurances offered at group rates: employee and dependent life insurance, AD&D insurance, critical illness, accident coverage, disability buy-up, and auto & home insurance
• Tuition reimbursement and student loan support
• Dependent Scholarship Programs
• Free confidential personal financial counselling service
• On-site health centers and 24/7 fitness centers at certain company locations
• A charitable giving matching grants program that enables employees to direct and double their donations to qualifying charitable organizations of their choice
• Health-care concierge service
• Volunteer service opportunities
• Extensive training opportunities
• Company vehicle for eligible employees
• Mobile phone allowance for eligible employees
• Paid Leave:
  • Sick and Personal Time (exempt employees may be excused with pay for brief absences; non-exempt employees receive up to 6 days)
  • Vacation (levels Below Senior Director receive 15 days (pro-rated during first year of service); Senior Director and Officers receive 25 days (pro-rated during first year of service)).
  • Holidays (Nine company recognized and two annual personal holidays to be used at the employee’s discretion)
  • Paid Parental Leave temporary reduced work schedule opportunity
  • Funeral Leave
  • Short-Term Disability Leave
  • Long-Term Disability Leave
  • Jury Duty Leave
  • Military Leave
  • Released Time for Children’s Education
  • Community Outreach Leave
  • Other paid leave benefits, as required by state or local law

Our organization offers a level of challenge, responsibility, and creativity for motivated employees who want to grow their careers. We are also committed to employing a diverse workforce and valuing different perspectives, experiences, and talents to improve the company's potential for optimally achieving its business objectives!

Reynolds American Inc. and its affiliated companies is an Equal Opportunity. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly via email at TalentAcquisition@RJRT.com.