What are the responsibilities and job description for the Bilingual Automotive Customer Service Representative position at Reynolds and Reynolds?
American Guardian Warranty Services, Inc. (AGWS), an affiliate of Reynolds and Reynolds, is looking for a remote Bilingual Automotive Customer Service Representative to join our growing team. As a Customer Service Representative you will be responsible for taking inbound calls from AGWS Customers to assist with questions related to maintenance claims. You will assist customers by walking them through and helping them understand their contract in relation to their maintenance claim requests. Responsibilities will include, but are not limited to:
- Reviewing automotive contracts and evaluating maintenance claims
- Obtaining any needed documentation from the customer to assist with processing maintenance claims
- Assisting customers with general questions related to their contracts, and going over provisions on contracts
- Using the AGWS system to log notes and input documentation
Requirements:
- Previous automotive experience in service or automotive related customer service is a plus
- Must be able to type a minimum of 30 WPM
- Strong multitasking skills
- ASE certifications a plus
- Technical certification or degree preferred
- Strong customer service and phone skills
- Bilingual in English/Spanish required
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
Job Type: Full-time
Pay: From $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Work Location: Remote
Salary : $45,000
