What are the responsibilities and job description for the Bilingual Technical Support Specialist position at Reynolds and Reynolds?
Reynolds and Reynolds is an industry leader in developing software and business forms for the automotive industry. These products enable car dealerships to operate more efficiently and effectively in a competitive marketplace.
Responsibilities:
Reynolds and Reynolds is currently seeking Technical Support Specialists who are bilingual in Spanish and English. As a Bilingual Technical Support Specialist, you will use your proficiency in both languages to serve as the single point of contact in supporting our customers with troubleshooting computer equipment such as PCs, Scanners, Printers, Data Communication Equipment, Routers, Switches, Wireless, RFID, Antivirus and Firewalls. You will interact with customers and associates to ensure the highest level of customer satisfaction is achieved. If you are looking for an entry level position utilizing your bilingual and technical knowledge, this is the job for you!
Requirements:
- Ability to think critically, analytically, problem solve, and work in a team environment
- Excellent customer service skills
- High School diploma or equivalent
- Must possess excellent verbal and written skills, in both English and Spanish
- CompTIA A and/or Network certifications preferred
Benefits:
Our associates receive medical, dental, vision, and life insurance. We also offer company contributions to your HSA, 6% match on 401(k), and a work/life balance with paid time off. At our Dayton office, you can take advantage of our great training programs and facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center. We also offer a wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation.
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds encourages applicants of all ages and experience to apply, as we do not discriminate on the basis of age.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
