What are the responsibilities and job description for the Chat Specialist (onsite) position at Reynolds and Reynolds?
This is not a remote position.
Gubagoo, an affiliate of Reynolds and Reynolds, is hiring for inbound chat operators. Our Chat Specialists provide individuals the ability to engage in online conversations to inquire about automotive and recreational vehicle sales, service, finance and general dealership questions. Our focus is to represent our dealer clients favorably online and to turn the experience into a lead so that our dealer clients can generate revenue from their website traffic.
In this position you will be responsible for handling a wide variety of customer inquiries via online chat while providing accurate information about products and services. Other responsibilities will include scheduling appointments, continuously learning about products and services, capturing customer contact info, and summarizing conversations for client review.
Requirements:- Previous experience in retail customer service
- Must be able to type at least 35 WPM
- Possess basic internet and window based computer skills
- Strong ability to multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Ability to adapt to change and enjoy a quick paced work environment
- Shifts assigned after training between the hours of 7:00AM-8:30PM
Our associates receive medical, dental, vision, and life insurance. We also offer company contributions to your HSA, 6% match on 401 (k), and a work/life balance with paid time off. At our College Station facility, we also have an onsite medical center and you can participate in company-sponsored events such as our Annual Family Picnic.
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
