What are the responsibilities and job description for the Product Support Specialist position at Reynolds and Reynolds?
As a Product Support Specialist, you will be trained on various Key Control systems and be able to support our clients and field associates with technical issues. Your primary duties will include troubleshooting issues that may occur with PC systems, proprietary software, peripheral hardware, operating systems, networks, RFID and GPS technologies at client sites. You will have the opportunity to develop valuable problem resolution and customer service skills as you support a diverse customer base. Training will consist of hands-on technical skills labs, and mentor based team shadowing while being a valued member of the team.
Training:
The training program includes instructor-led lectures, reference documentation, a searchable knowledge base, hands-on instruction with labs and the ability to learn on the go by shadowing current KPS Analysts. Training lasts approximately 6 weeks.
Requirements:
- Phone support and/or technical support experience, a plus
- Troubleshooting and PC skills, a plus
- Technical documentation skills, a plus
- High school diploma or GED
- Problem-solving skills
- Customer Service Experience and/or Professional verbal communication skills
Benefits:
Our associates receive medical, dental, vision, and life insurance. We also offer company contributions to your HSA, 6% match on 401 (k), and a work/life balance with paid time off. At our College Station facility, you can take advantage of our great training programs and facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center. We also offer a wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation.
What We Do At Reynolds
Founded in Dayton, Ohio in 1866, Reynolds and Reynolds is a leading provider of car dealership software, services, and forms to help dealerships deliver better results and transform the customer experience.
Reynolds and Reynolds is headquartered in Dayton, Ohio, with major U.S. operations in Houston and College Station, Texas, Celina, Ohio, and Tampa, Florida, as well as operations in Canada, in the U.K., and Europe.
With products in over 70% of U.S. dealerships, Reynolds features the industry’s only Retail Management System. If you’ve ever purchased a vehicle at a dealership, there’s a good chance we had a hand in that transaction.
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
Reynolds and Reynolds encourages applicants of all ages and experience to apply, as we do not discriminate on the basis of age.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
